Commercial Customer Success Manager

Are you someone who thrives on forging strong, lasting relationships and empowering customers to unlock the full potential of groundbreaking technology? Do you possess that unique blend of commercial savvy, technical curiosity, and a genuine drive to ensure client success? If you're passionate about the future of AI and ready to play a pivotal role in guiding enterprises through their cloud journey, then we have an exciting, fully remote opportunity for you, no matter where you are in the world.

Overview

Nebius is at the forefront of a new era in cloud infrastructure, purpose-built for the global AI economy. We are engineering a comprehensive, full-stack AI cloud platform that empowers developers and enterprises alike. From data preparation and model training to robust production deployment, our platform eliminates the high cost and complexity typically associated with building extensive in-house AI/ML infrastructure. We are a company built by engineers, for engineers, tackling the toughest challenges across compute, storage, networking, and applied AI, including large-scale GPU orchestration and inference optimization.

As a Commercial Customer Success Manager, you will become a trusted advisor to our clients, ensuring they maximize the value of their investment in Nebius. This role is crucial for driving customer satisfaction, fostering long-term partnerships, and identifying opportunities for growth within our diverse customer base. You will work closely with innovative teams in AI, including those leveraging products like Tavily, our search engine for AI agents designed to power RAG and real-time reasoning.

Key Responsibilities

Serve as the primary point of contact and advocate for a portfolio of commercial customers, building deep, enduring relationships.
Drive customer onboarding, adoption, and ongoing engagement with the Nebius platform and its integrated services, including Tavily.
Proactively monitor customer health, identify potential risks, and implement strategies to ensure customer retention and satisfaction.
Collaborate with sales teams to identify and execute on upsell and cross-sell opportunities, contributing directly to revenue growth.
Conduct regular business reviews, showcasing value realized and presenting strategic recommendations to align with customer goals.
Gather customer feedback and insights, acting as a vital link between our clients and our product development teams.
Educate customers on new features, product updates, and best practices to help them optimize their AI/ML workloads.
Navigate complex customer environments, understanding their technical requirements and business objectives to provide tailored solutions.

Requirements

Proven track record of at least 4 years in a Customer Success, Account Management, or similar client-facing role, ideally within a SaaS, cloud, or AI technology company.
A solid understanding of cloud infrastructure, AI/ML concepts, or a strong technical aptitude to quickly grasp new technologies.
Exceptional communication, presentation, and negotiation skills, with the ability to influence and build rapport with C-level executives and technical stakeholders.
Demonstrated ability to manage a diverse portfolio of customers, balancing proactive outreach with reactive problem-solving.
Results-oriented with a strong focus on driving customer retention, adoption, and expansion.
Self-motivated and capable of working independently in a dynamic, fast-paced, and fully remote global environment.
A Bachelor's degree in a relevant field or equivalent practical experience.

What You'll Gain

The chance to be at the forefront of the AI revolution, working with cutting-edge technology that is shaping the future.
An opportunity to make a significant impact on our customers' success and Nebius's growth.
Join a global team of brilliant engineers and innovators who are passionate about solving hard problems.
A fully remote work environment that offers flexibility and work-life balance, allowing you to contribute from anywhere in the world.
Continuous learning and professional development opportunities in a rapidly evolving industry.
A collaborative and supportive culture where your contributions are valued and celebrated.