Commercial Account Manager

Imagine waking up, grabbing your favorite beverage, and knowing your workday is all about empowering innovative companies. Here at InfluxData, we're on the hunt for a fantastic Commercial Account Manager to join our vibrant, remote-first team. If you're passionate about building lasting relationships, driving customer success, and have a knack for uncovering new opportunities, this could be your next big adventure. We're creating the future of time series data, and we need someone like you to help our customers thrive with InfluxDB.

Overview

InfluxData is the proud creator of InfluxDB, the leading time series platform. This powerful tool helps collect, store, and analyze all time series data at any scale. Developers leverage InfluxDB to query and analyze their time-stamped information in real-time, discovering, interpreting, and sharing new insights to gain a competitive edge. Our company operates as a remote-first organization with a globally distributed workforce, embracing talent from around the world. For this specific Commercial Account Manager role, you will expertly manage a portfolio of approximately 30 to 40 accounts. Your primary focus will involve retention, alongside identifying exciting opportunities for growth and incremental Annual Recurring Revenue (ARR). We are actively looking for a results-driven individual to join our Commercial team. While we are a global company, we are currently prioritizing candidates who reside in the UK for this particular opening.

Key Responsibilities

Manage a diverse portfolio of customer accounts and their renewals. You will champion customer obsession, aiming for high retention rates and top-tier satisfaction levels.
Lead the entire renewal process for each account. This includes making sure customer needs are met, scheduling regular check-ins, and aligning commercial terms with customer expectations.
Proactively identify and develop opportunities for growth and increased incremental ARR within your assigned portfolio.
Cultivate strong, enduring relationships with all customers, acting as their trusted advisor and advocate.

Requirements

We are seeking candidates with the right blend of experience and passion. Ideal applicants will possess:

One to three years of professional experience as an Account Manager or Renewals Specialist.
A proven track record demonstrating your ability to foster strong client relationships and successfully expand account spend.
A results-driven mindset, committed to achieving and exceeding targets.
An unwavering customer-centric approach, always putting the client's needs first.
Excellent communication, negotiation, and interpersonal skills, allowing you to connect effectively with diverse stakeholders.
The ability to thrive in a remote work environment, managing your time and priorities independently.

What You'll Gain

Joining InfluxData means more than just a job; it means becoming part of a forward-thinking team. You will:

Work with InfluxDB, a cutting-edge, leading time series platform that is revolutionizing data analysis.
Be an integral part of a fully remote, globally distributed company culture that values collaboration and innovation.
Directly impact customer success and contribute significantly to company growth.
Benefit from continuous professional development within a dynamic and fast-paced technology environment.
Receive a competitive compensation package and comprehensive benefits, recognizing your valuable contributions.