Client Success Manager - iRute Travel, Wilhelmsen Ship Management

Imagine waking up each day knowing you're shaping the future of global travel for some of the biggest names in the maritime world. At Wilhelmsen Ship Management, our journey is all about pushing boundaries, transforming challenges into innovations, and making a real impact. We are a truly global team, dedicated to safe, efficient, and sustainable vessel operations worldwide. Through our iRute Travel Services, we empower corporate and marine clients with cutting-edge technology and expert travel management. If you're passionate about client success and ready to make travel seamless, join us in this exciting, fully remote opportunity, open to talent everywhere.

Overview: Client Success Manager, iRute Travel

As a Client Success Manager with iRute Travel at Wilhelmsen Ship Management, you will be the driving force behind our clients' triumphs. This fully remote, worldwide position involves guiding corporate and marine clients through the entire lifecycle of our travel management solutions, from initial onboarding to expert implementation and ongoing adoption. You will become their trusted advisor, ensuring they master our travel booking platforms, leverage our innovative technology, and navigate their travel policies with ease. Your mission is to deliver an unparalleled, efficient, and seamless travel management experience, ultimately empowering them to focus on what matters most.

You will report directly to the General Manager of iRute Travel, collaborating closely with both internal teams and our valued clients to foster lasting partnerships.

Key Responsibilities

Lead the comprehensive onboarding and implementation processes for new corporate and marine clients, ensuring a smooth transition to iRute Travel services.
Act as the primary point of contact and a trusted advisor for clients, building strong relationships and understanding their unique travel management needs.
Provide expert guidance and training on iRute Travel booking platforms, technology solutions, and best practices for policy adherence.
Proactively monitor client adoption and engagement, identifying opportunities for optimization and enhanced utilization of our solutions.
Collaborate cross-functionally with sales, product, and support teams to resolve client issues efficiently and advocate for client needs.
Develop and maintain strong product knowledge to effectively articulate features, benefits, and value propositions to clients.
Analyze client performance data to identify trends, present insights, and recommend strategies for continuous improvement.
Contribute to the development of client success strategies, playbooks, and best practices to scale our services globally.
Ensure a high level of client satisfaction and retention through proactive communication and exceptional service delivery.

Requirements

Proven experience in a client success, account management, or similar client-facing role, ideally within travel technology, corporate travel management, or the maritime industry.
Strong understanding of corporate travel booking systems, GDS platforms, or similar travel technology solutions.
Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex information clearly.
Demonstrated ability to build and maintain strong client relationships and drive client satisfaction.
A proactive and solutions-oriented mindset, capable of identifying challenges and proposing effective strategies.
Strong organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
Proficiency in CRM software and client success platforms.
Ability to work effectively in a remote, global team environment across different time zones.
Bachelor's degree in Business, Hospitality, or a related field, or equivalent practical experience.

What You'll Gain

The opportunity to join a global leader at the forefront of the maritime industry, making a tangible impact on travel management worldwide.
A dynamic and supportive remote work environment that values innovation, collaboration, and continuous learning.
Direct exposure to cutting-edge travel technology and solutions designed for corporate and marine clients.
Professional growth and development opportunities within Wilhelmsen Ship Management, a company with a rich history and a bright future.
Be part of a team that celebrates diverse perspectives and is committed to shaping a more efficient and sustainable future.