Overview
Keeping people motivated and accountable is an art, and some people are just naturally gifted at it. If you find yourself constantly checking in on peers, celebrating their milestones, and spotting the exact moment someone starts drifting away, you are the partner our community needs. TalentHQ is hiring a proactive Client Relations Specialist to welcome our members, guide them to their first big breakthrough, and ensure they stay engaged for the long haul. This role focuses on supporting Canadian members within a fully remote, worldwide opportunity, allowing you to build meaningful relationships while enjoying absolute flexibility.
Key Responsibilities
In this role, your daily focus will revolve around nurturing our community and preventing drop offs
- Welcome and onboard every new member during their first critical week to help them secure an early win.
- Spark discussions, answer questions, and drive daily engagement inside our Skool community platform.
- Proactively step in and reach out directly whenever a member goes quiet or stops participating.
- Monitor member health metrics, update relationship notes, and manage records within our CRM.
- Measure retention trends and present regular reports on engagement patterns to team leadership.
Requirements
We are looking for someone with strong emotional intelligence and a track record of driving member retention
- Two or more years of experience in customer success, account management, or community operations.
- Demonstrated experience in client retention, sales, or lifecycle marketing.
- Currently based in Canada with exceptional C2 level English communication skills.
- Practical experience with CRM systems such as HubSpot or Salesforce is an asset.
- Familiarity with online community platforms like Skool, Circle, Discord, or Mighty Networks is a huge plus.
- Prior experience working within coaching, digital courses, or recurring membership businesses.
What You Will Gain
Joining our team gives you the environment and autonomy you need to thrive
- A reliable Monday through Friday schedule that protects your evenings and weekends.
- The flexibility of working in a collaborative, distributed team from anywhere.
- Direct ownership over community culture and member success outcomes.
- Room to develop your career in community management and customer retention.
How to Apply
Click the apply button below to view the full job details and submit your application directly through the employer's official page.
