About Sezzle

Sezzle is on a mission to financially empower the next generation. We're revolutionizing the shopping experience beyond just payments. We blend cutting-edge technology with seamless, interest-free installment plans, making shopping smarter and more accessible for everyone. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love. Our work also drives real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction; we're crafting a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: Chargeback Operations Analyst

Are you ready to dive headfirst into the exciting world of fintech, where every decision you make directly impacts our customers and merchants? Imagine yourself at the forefront of protecting transactions, meticulously analyzing data, and crafting strategies that ensure a smooth, secure shopping experience for millions. If you're someone who thrives in a fast-paced environment, possesses a sharp analytical mind, and genuinely enjoys solving complex puzzles, then this Chargeback Operations Analyst role at Sezzle could be your next big adventure. We're looking for an individual with both high intelligence and strong emotional intelligence, ready to make a significant impact in a rapidly growing, global team.

Overview

As a Chargeback Operations Analyst at Sezzle, you will play a pivotal role in safeguarding our financial ecosystem. This isn't just a job; it's an opportunity to apply your expertise in a rapidly evolving industry, directly contributing to our mission of financial empowerment. You'll be instrumental in minimizing financial risk and ensuring fair outcomes for all parties involved in a chargeback dispute. This is a fully remote opportunity, open to talented individuals from anywhere in the world, offering abundant prospects for career advancement within our dynamic team.

Key Responsibilities

Manage the end-to-end chargeback lifecycle, from initial dispute notification to resolution.
Conduct thorough investigations of chargeback cases, meticulously gathering and analyzing relevant transaction data and supporting documentation.
Effectively represent Sezzle in disputes with card networks, issuing banks, and other payment processors, ensuring strong and compliant responses.
Identify trends and root causes of chargebacks, collaborating with internal teams like Risk, Fraud, Legal, and Product to implement proactive prevention strategies.
Develop and refine operational processes to enhance efficiency and effectiveness in chargeback management.
Maintain strict adherence to payment network rules, regulations, and industry best practices.
Educate and advise internal stakeholders on chargeback processes and best practices to minimize future disputes.
Contribute to the continuous improvement of our dispute resolution systems and tools.

Requirements

Proven experience in chargeback operations, fraud analysis, or a similar role within the fintech or payments industry.
Exceptional analytical and problem-solving skills, with a keen eye for detail and the ability to interpret complex data sets.
Strong written and verbal communication abilities, capable of articulating complex issues clearly and concisely.
A self-starter who can work effectively independently as well as part of a collaborative, global team.
Familiarity with payment processing systems and major card network rules (e.g., Visa, Mastercard).
Proficiency with data analysis tools and case management systems.
Demonstrated high intellectual curiosity (IQ) and strong emotional intelligence (EQ).
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities efficiently.

What You'll Gain

The chance to make a significant and measurable impact on a rapidly growing fintech company.
Work alongside a diverse, innovative, and passionate team spanning the globe.
Ample opportunities for professional development and career advancement.
Be at the forefront of transforming the future of shopping and financial technology.
A supportive and dynamic work culture that values innovation and collaboration.
The flexibility and autonomy of a fully remote position.