Overview

Are you someone who naturally loves helping people and turning challenging situations into positive experiences? Healthfirst is looking for dedicated individuals to join our team as a CCO Service Agent. This is a fully remote role open to candidates worldwide, giving you the flexibility to build a meaningful career from the comfort of your home office. You will act as the friendly voice and helpful guide for our members and healthcare providers, ensuring every interaction feels supportive, personal, and efficient. If you thrive in a dynamic environment and want to make a real difference in people's healthcare journeys, this opportunity is for you.

Key Responsibilities

You will handle a variety of daily tasks designed to elevate the customer experience. Your core duties include addressing incoming member and provider inquiries regarding eligibility, benefits, and claims processes. You will also resolve complaints, educate clients on their options, and actively work to retain members by preventing dis-enrollments. Whether through inbound and outbound calls, emails, or live chat across our omni-channel platform, your goal is to maintain the Healthfirst culture of care while meeting and exceeding performance key performance indicators around quality and productivity.

Requirements

Success in this position comes from a genuine passion for customer service and strong communication skills. You need the ability to listen actively, solve problems creatively, and navigate multiple computer systems simultaneously while talking with clients. A quiet, distraction-free home workspace with reliable high-speed internet is essential since this is a 100 percent remote position. Experience in a contact center, healthcare setting, or customer-facing role will help you hit the ground running when our upcoming training cohort starts on October 12.

What You'll Gain

Joining Healthfirst means stepping into a supportive community that values professional growth and work-life balance. You will receive comprehensive training to set you up for success, ongoing support from experienced leaders, and the chance to work alongside passionate teammates from all over the world. This role offers stability, competitive compensation, and a clear path to develop valuable skills in the healthcare and customer operations sectors.