Case Manager, Behavioral Health

Are you passionate about truly making a difference in people's lives, especially when they need support for their mental and emotional well being? Premera Blue Cross invites you to join a truly compassionate team where your expertise in behavioral health case management will directly empower individuals. This isn't just a job; it's an opportunity to partner with members, understand their unique needs, and help them navigate their healthcare journey towards improved health outcomes. We believe in a holistic, whole person approach, and if that resonates deeply with you, we encourage you to explore this vital remote role.

Overview

Premera Blue Cross is driven by a singular purpose: to enhance our customers' lives by making healthcare simpler and more effective. Our commitment extends not only to our members but also to our exceptional employees. We foster an environment where growth, innovation, and purpose are paramount, leading to our recognition as one of the best companies to work for. We invite you to contribute to this mission as a Behavioral Health Case Manager. This is a fully remote position, available to talented professionals worldwide, allowing you to make an impact from wherever you are. Our team is dedicated to supporting individuals through a comprehensive, whole person care model, helping them overcome barriers and achieve meaningful progress in their emotional well being. Discover more about how Premera supports our community by visiting our Healthsource blog.

Key Responsibilities

Engage with members to deeply understand their specific behavioral health needs, challenges, and personal goals.
Develop, implement, and monitor personalized care plans in collaboration with members, their families, and other healthcare providers.
Act as a primary point of contact, providing guidance, resources, and support to members throughout their care journey.
Identify and actively work to remove barriers to care, ensuring members have access to necessary services and support systems.
Empower members with tools and knowledge to take an active role in managing their behavioral health and achieving desired outcomes.
Collaborate closely with a multidisciplinary team of clinicians, primary care providers, and specialists to ensure coordinated, integrated care.
Maintain thorough, accurate, and confidential documentation of all member interactions and care activities in compliance with regulatory standards.
Advocate on behalf of members to ensure their voices are heard and their care needs are met effectively.

Requirements

A strong clinical background, likely including a master's degree in a relevant behavioral health field (e.g., Social Work, Counseling, Nursing) and active, unrestricted licensure.
Demonstrated experience in behavioral health case management or care coordination.
Profound understanding of various behavioral health conditions, treatment modalities, and community resources.
Exceptional communication, interpersonal, and active listening skills, fostering trust and rapport with diverse populations.
Strong problem solving abilities and the capacity to navigate complex healthcare systems.
Ability to work independently and manage a caseload effectively in a remote work environment.
A deep commitment to a whole person care philosophy and empowering individuals toward better health.
Proficiency with electronic health records and standard office software.

What You'll Gain

The extraordinary chance to genuinely transform healthcare and improve people's lives daily.
An opportunity to join an organization consistently recognized for being a great place to work, committed to employee development and innovation.
Work as part of a supportive, collaborative, and compassionate team of clinicians.
The flexibility and autonomy of a fully remote role, contributing to a global team from your preferred location.
Access to continuous learning and professional growth opportunities within a leading healthcare organization.
The satisfaction of empowering individuals to achieve their best possible emotional well being.