About Think of Us

Think of Us (TOU) is at the forefront of transforming the child welfare system into one where young people and families truly heal, develop, and thrive. We are a purpose-driven organization dedicated to meaningful systems change, fueled by data and the invaluable insights of lived experience. Our core focus involves prevention, strengthening families before crises hit, and building kinship-first systems so children grow up with the people they know and trust. Through powerful collaborations with leaders across public and private sectors, from Presidential Administrations to local providers, we pinpoint leverage points and co-create solutions that are re-architecting child welfare for the future. Our impact includes building the Lived Experience Engine into the largest dataset of its kind with over 51,000 voices, partnering with California to launch the Kinship Accelerator backed by substantial funding, driving a national kin-first shift in nearly 40 states, and operating one of the largest direct resource networks that has connected 1,827 families to more than $28 million in support.

Care Navigator

Ever felt the pull to make a real, tangible difference in people's lives? Imagine a role where your empathy and organizational skills directly empower families and young people to thrive, guiding them through crucial moments. Think of Us is on a mission to reshape child welfare, and as a Care Navigator, you will be at the heart of that transformation, connecting families with the support and resources they need most. This is more than just a job; it is a chance to build a better future, one family at a time, from anywhere in the world.

Overview

As a Care Navigator at Think of Us, you will play a critical role in our direct resource network. You will be the crucial link connecting families and young people impacted by the child welfare system to vital resources and support. This role demands a compassionate heart, exceptional communication abilities, and a knack for problem-solving. You will work autonomously within a supportive team structure, helping us fulfill our mission to foster stronger families and more resilient communities globally. This is a fully remote opportunity, open to candidates worldwide.

Key Responsibilities

Empathetic Engagement: Build trust and rapport with families and young people, understanding their unique needs and challenges with sensitivity.
Resource Connection: Proactively identify, vet, and connect individuals and families to appropriate financial assistance, kinship support, community services, and other essential resources.
Guidance and Advocacy: Provide clear, compassionate guidance through complex processes, advocating for families to ensure they access the support they deserve.
Documentation and Follow Up: Maintain accurate and confidential records of interactions, resources provided, and follow up to ensure positive outcomes.
Collaboration: Work closely with internal Think of Us teams to share insights, improve our resource database, and contribute to system enhancement efforts.
Problem Solving: Navigate complex situations and find creative solutions to resource gaps or challenges families may encounter.

Requirements

Experience in Direct Support: Previous experience in social services, case management, community outreach, or a related field is highly beneficial.
Exceptional Communication Skills: Ability to communicate clearly, empathetically, and effectively, both verbally and in writing, with diverse populations.
Strong Organizational Abilities: Capable of managing multiple cases, prioritizing tasks, and maintaining meticulous records in a remote work environment.
Tech Savvy: Comfortable using digital tools, communication platforms, and databases for resource tracking and communication.
Resilience and Empathy: A genuine desire to help others and the ability to remain calm and supportive in challenging situations.
Independent Worker: Proven ability to work autonomously, manage your own time effectively, and take initiative without constant supervision.
Global Mindset: An understanding of diverse cultural contexts and a commitment to serving families across different regions.

What You'll Gain

Direct Impact: Contribute directly to real, positive change in the lives of families and young people, helping to re-architect a critical system.
Purpose-Driven Work: Join a leading organization dedicated to meaningful social justice and systemic transformation.
Professional Growth: Opportunities for continuous learning and development within a dynamic and innovative team.
Global Reach: Work with a diverse, worldwide team and make an impact on a global scale, all from the comfort of your home.
Flexible Environment: Enjoy the autonomy and work/life balance that comes with a fully remote position.