Overview

Are you ready to shape the future of healthcare technology while working from anywhere in the world? PointClickCare is searching for a dedicated Senior Solutions Analyst who specializes in clinical technical account management. You will play a crucial role in helping care providers deliver exceptional services by bridging the gap between clinical workflows and advanced software solutions. This is a fully remote, worldwide opportunity that empowers you to make a tangible difference in millions of lives.

Key Responsibilities

Act as the primary technical and clinical advisor for assigned accounts to ensure optimal platform utilization.
Collaborate closely with client clinical teams to understand workflow challenges and propose effective software solutions.
Drive ongoing adoption of platform features, best practices, and innovative AI tools.
Troubleshoot complex technical and clinical issues, coordinating cross-functional resolution efforts.
Advocate for customer needs internally with product and engineering teams.

Requirements

Strong background in clinical environments combined with deep technical software expertise.
Proven experience in a technical account management, solutions analysis, or customer success role.
Exceptional communication skills with the ability to translate complex technical concepts for clinical stakeholders.
Familiarity with long term and post acute care sectors is a strong advantage.
A proactive mindset and passion for human first healthcare innovation.

What You'll Gain

The freedom to work remotely from any location globally with flexible schedules.
Opportunities for professional growth inside a leading, founder led health tech company.
Access to cutting edge AI tools designed to enhance your daily productivity and creativity.
The chance to work with recognized corporate cultures dedicated to meaningful employee impact.