Overview

Are you ready to shape the operational backbone of a fast growing cybersecurity leader? At Zscaler, we are redefining how organizations secure their digital futures using our cloud native Zero Trust Exchange platform. We are looking for a Business Operations Manager to join our Customer Success team. This is a fully remote, worldwide opportunity that lets you drive major impact from anywhere on the planet. We care far more about the tangible results you deliver than traditional titles, and we live by a philosophy of impact over activity.

Key Responsibilities

Partner closely with Customer Success leaders to design, implement, and refine operational strategies that scale our global organization.
Leverage advanced analytics and intelligent systems to track key performance indicators, identifying areas for continuous improvement.
Streamline internal workflows and optimize resource allocation so our teams can serve customers with maximum efficiency.
Drive cross functional projects that align operational execution with our broader company goals around customer obsession.
Utilize AI and modern tooling to automate routine tasks, empowering the team to focus on high value strategic initiatives.

Requirements

Demonstrated experience in business operations, strategy, or a closely related function within a fast paced technology environment.
A data driven mindset with the ability to translate complex metrics into clear, actionable operational plans.
Exceptional communication skills, paired with a willingness to engage in honest debate to find the absolute best solutions.
Deep familiarity with customer success metrics, SaaS business models, and operational frameworks.
A proactive attitude that embraces ownership, accountability, and a high sense of urgency.

What You'll Gain

The chance to work with some of the brightest minds in cybersecurity at an AI forward enterprise.
Total flexibility with a remote work model that respects your work life balance.
Generous compensation packages and continuous opportunities for professional growth.
A culture of transparency where your voice is heard and your results truly matter.