Bilingual Small Business Support Representative – Work from home!

Imagine waking up each day knowing your work directly empowers the backbone of our economy: small businesses. How would it feel to connect with entrepreneurs across the country, offering them crucial support in both English and French, all from the comfort of your own home? At the Canadian Federation of Independent Business (CFIB), we're not just offering a job; we're inviting you to become a vital advocate for independent businesses. This fully remote role gives you the flexibility to truly thrive while making a tangible difference in communities nationwide.

Overview

The Canadian Federation of Independent Business (CFIB) stands as a proud voice for Canada's independent businesses. We believe in the potential of people and the power of small enterprise. In this exciting, fully remote opportunity, you will join our team as a Bilingual Small Business Support Representative. Your passion for helping others will directly support small businesses in your community and across the country, shaping Canada's economic future. While our offices are located across Canada, this role embraces a fully remote model, allowing you to contribute from virtually anywhere in the world, serving our valued Canadian members. Our collaborative and supportive environment means you'll work closely with colleagues, building synergies and learning from one another, all within an organization where more than 90% of employees agree it’s a great place to work.

Key Responsibilities

Reporting to the Manager, Business Resources Contact Centre, your daily contributions will include:

Providing exceptional, empathetic support to small business owners via phone, email, and other communication channels.
Responding to a wide range of inquiries regarding business resources, government policies, and CFIB services.
Offering guidance and solutions to help members navigate challenges and seize opportunities.
Documenting all member interactions accurately and efficiently in our systems.
Collaborating with internal teams to ensure a seamless and comprehensive support experience.
Educating members on the benefits of CFIB membership and how to best utilize available resources.

Requirements

To excel in this impactful role, you should bring:

Fluency in both English and French, both written and verbal. This is essential for serving our diverse national membership.
Previous experience in a customer service, contact center, or support role.
Excellent communication and interpersonal skills, with a proven ability to build rapport quickly.
A genuine passion for helping people and a deep understanding of the challenges small businesses face.
Strong problem-solving abilities and a proactive approach to finding solutions.
Comfort working independently and effectively in a remote work environment, demonstrating strong self-discipline and accountability.
Proficiency with standard office software and a comfort with learning new technologies.
A positive attitude and a commitment to teamwork.

What You'll Gain

Joining CFIB means more than just a job; it’s an opportunity to build a meaningful career. You will:

Be part of an organization that genuinely believes in its people and their potential.
Enjoy the flexibility of working from home, allowing you to achieve your best work-life balance.
Contribute directly to the success and advocacy of small businesses across Canada.
Work in a collaborative, supportive culture where your voice is heard and valued.
Benefit from opportunities for professional growth and continuous learning.
Make a tangible difference in shaping the economy and future of the country.