Imagine quoting a job, calming an anxious client, and dispatching a field crew all before your morning coffee cools down. If you thrive in a fast-paced environment where no two hours look alike, DistantJob has an incredible opportunity waiting for you. We are looking for a bilingual French and English Back-Office Coordinator to support a thriving, family-run junk removal company. This is a fully remote, worldwide opportunity that lets you bring your exceptional organizational skills and warm personality to a team that truly cares about people and the planet. They recycle or donate up to 95 percent of everything they collect, so you will be supporting a genuinely green business.

Overview

As the primary voice of the business, you will manage inbound communications, provide accurate job quotes, coordinate daily crew logistics, and handle payments. This role blends rapid-fire logistics with heartfelt human connection. You do not need years of dispatch experience because the company is ready to train a sharp, personable candidate from scratch. What matters most is your ability to stay calm under pressure, think on your feet, and treat every caller with genuine warmth.

Key Responsibilities

Manage inbound calls and emails seamlessly in both fluent French and clear, neutral English.
Assess prospective client needs and provide accurate price quotes.
Schedule field crews and handle real-time dispatch operations.
Process customer payments securely and accurately.
Manage rebooking schedules and conduct thoughtful client follow-ups.
Utilize Quo for phone communications and Zoho CRM for tracking jobs and customer data.

Requirements

Absolute fluency in spoken and written French paired with clear, neutral English.
Outstanding customer service skills with a naturally warm and patient phone demeanor.
Strong problem-solving abilities and a talent for staying cool when the schedule gets hectic.
Comfort with basic software tools and a readiness to learn scheduling platforms quickly.
A reliable internet connection and a quiet workspace suited for handling high-volume calls.

What You'll Gain

The freedom of a fully remote position that you can work from anywhere in the world.
Comprehensive training that sets you up for long-term administrative and operational success.
The chance to work with a supportive, family-oriented team that values your voice and attitude above all else.
Meaningful daily interactions where you make a real difference for customers and the environment.