Have you ever noticed how a single helpful message can completely turn someone's day around? At Instacart, we rely on food to bring people together, and our customers count on us when life gets busy. We need someone who speaks fluent French and English to join our Customer Experience team and make sure every shopper and customer feels truly heard. This is a fully remote position open to candidates worldwide, giving you the freedom to work from wherever you feel most inspired.

Overview

As a Bilingual CX Specialist focusing on our French-speaking community, you will serve as the heartbeat of our support operations. You will untangle tricky delivery issues, answer burning questions, and turn frustrated users into loyal fans. Every single day brings fresh challenges, making this an incredible spot for a problem solver who loves human connection.

Key Responsibilities

Handle inbound customer and shopper inquiries via chat, email, and phone with empathy and speed.
Translate feedback from our French-speaking markets to help product and operations teams improve.
Resolve order discrepancies, delivery delays, and payment issues efficiently while keeping a cool head.
Maintain high standards for customer satisfaction scores and response times.

Requirements

Fluent bilingual communication skills in both French and English, written and spoken.
Previous experience in customer support, retail, or a fast-paced client-facing environment.
A quiet workspace with a reliable high-speed internet connection for remote work.
Strong problem-solving instincts and a genuine desire to help people.

What You'll Gain

Working with us means joining a culture that values flexibility, teamwork, and personal growth. You will collaborate with talented peers across the globe, enjoy competitive pay, and help steer the future of online grocery delivery.