About the Role

Have you ever wanted to combine your passion for audiology with helping people connect to the world around them? At GN Group, we are looking for a dedicated Aud Fitting Support Advisor to join our team. This is a fully remote position that you can do from anywhere in the world. You will play a vital role in making sure hearing care professionals and customers get the exact guidance they need to succeed.

Overview

As part of our support network, you will become an expert resource for hearing aid fitting assistance. People rely on our devices every single day. When they run into software glitches or need help navigating complex programming interfaces, you will be the person who steps in to save the day.

Key Responsibilities

Provide expert technical and audiological support for current and discontinued product lines.
Answer complex hearing aid fitting questions and troubleshoot software or hardware issues across multiple platforms.
Collaborate closely with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering, and Sales teams.
Identify and report software or product discrepancies to local and global teams while helping drive fast resolutions.

Requirements

Strong background in audiology or hearing aid fitting technology.
Exceptional troubleshooting skills with various programming interfaces and software platforms.
Excellent communication abilities to explain technical concepts clearly to diverse audiences.
A proactive mindset and a passion for delivering stellar customer experiences.

What You'll Gain

Working with us means joining a global leader in intelligent audio solutions. You will enjoy the ultimate flexibility of working 100 percent remotely from anywhere in the world. Plus, you will collaborate with brilliant minds across engineering, product management, and research while helping improve lives daily.