Atlassian Administrator 1726 at Softgic (Remote, Worldwide)

Are you an Atlassian wizard who thrives on making collaboration seamless and powerful? Do you love diving deep into Jira, Confluence, and Jira Service Management to unlock their full potential? Softgic is on the hunt for a passionate and experienced Atlassian Administrator to join our innovative team. This is your chance to take the reins of our Atlassian Cloud ecosystem, shape its future, and ensure our platforms become truly indispensable tools for everyone across the organization, no matter where they are in the world.

Overview

Softgic is looking for an experienced Atlassian Administrator to skillfully manage, optimize, and continuously enhance our Atlassian Cloud environment. This vital role involves comprehensive administration, meticulous configuration, thoughtful customization, and ongoing support for Jira Software, Confluence, and Jira Service Management (JSM). You will be instrumental in ensuring these critical platforms effectively support our business processes and help us achieve our operational goals across the entire company. We need someone who brings together robust technical expertise with exceptional problem-solving and communication abilities. The ideal candidate will have a proven track record in designing scalable solutions, automating complex workflows, integrating enterprise systems, and providing excellent end user support within a dynamic, fast-paced setting. This is a fully remote position, open to talented individuals worldwide.

Key Responsibilities

Administer and diligently maintain our Atlassian Cloud products, which include Jira Software, Confluence, and Jira Service Management.
Skillfully configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes to meet evolving business needs.
Create and maintain efficient Confluence spaces, useful templates, appropriate permissions, and clear knowledge-sharing structures.
Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM processes to enhance service delivery and support.
Develop and implement automation rules, scripts, and integrations to streamline processes and improve efficiency across the Atlassian suite.
Provide expert user support and training, troubleshoot issues, and ensure a smooth experience for all Atlassian users.
Monitor system performance, implement best practices for security and data integrity, and manage user access and groups effectively.
Stay current with Atlassian product updates, new features, and marketplace apps, recommending and implementing improvements as appropriate.

Requirements

Demonstrated experience as an Atlassian Administrator, specifically with Atlassian Cloud products.
Profound understanding and hands-on experience with Jira Software, Confluence, and Jira Service Management administration.
Strong technical aptitude combined with excellent analytical and problem-solving skills.
Exceptional communication abilities, both written and verbal, for technical and non-technical audiences.
Proven experience in designing and implementing scalable Atlassian solutions.
Solid background in automating workflows using native Atlassian capabilities or scripting tools.
Familiarity with integrating Atlassian products with other enterprise systems.
Ability to provide comprehensive end user support and training in a dynamic work environment.
Self-motivated and capable of working independently in a fully remote setup.

What You'll Gain

The opportunity to significantly impact our organization by optimizing critical business tools on a global scale.
A stimulating and challenging role where your expertise directly contributes to company-wide efficiency and collaboration.
Work flexibility in a fully remote, worldwide environment, allowing you to achieve a healthy work-life balance.
Be part of a forward-thinking team at Softgic, a company committed to innovation and operational excellence.
Continuous learning and professional growth as you work with the latest Atlassian features and integrate new technologies.