Overview

Imagine making a real difference in healthcare by transforming complex technical information into clear, actionable insights. Do you love crafting words that empower users and simplify sophisticated software? If you're an aspiring or early-career technical writer eager to dive into the dynamic world of digital health, we have an incredible opportunity for you. Altera Digital Health is seeking an Associate Technical Writer to join our innovative team, offering a fully remote position that welcomes talent from anywhere in the world. This is your chance to shape how users interact with our cutting-edge products, all while collaborating with brilliant minds.

Altera Digital Health is at the forefront of healthcare technology, dedicated to building solutions that improve patient care globally. As an Associate Technical Writer, you will play a crucial role in ensuring our users have clear, comprehensive, and up-to-date documentation. You'll work closely with product and engineering teams, translating intricate technical details into user friendly guides and resources.

Key Responsibilities

Immerse yourself in our product delivery lifecycle, tracking documentation progress at every stage.
Craft and refine user-facing documentation, including detailed user guides, robust technical reference materials, and essential release notes.
Partner seamlessly with software developers, solution/product managers, and our dedicated support and services teams to gather vital technical information and ensure all documents remain precise and current.
Actively assist in maintaining and organizing our comprehensive documentation site/knowledge base, primarily within ClickHelp.
Scrutinize and refine content to guarantee exceptional clarity, consistency, grammatical accuracy, and strict adherence to our established style standards.
Leverage cutting-edge AI and LLM tools to generate initial content drafts from diverse source materials such as specifications, support tickets, and transcripts. You will then meticulously edit, fact-check, and fill in any gaps to produce polished, accurate documentation.
Integrate valuable feedback derived from user testing, support tickets, and direct customer inquiries to continuously enhance existing content.
Contribute meaningfully to significant documentation initiatives, including thorough content audits, seamless migrations, or strategic restructuring efforts.

Requirements

You possess one to two years of experience in technical writing, content writing, or a closely related field. We value all relevant experience, including internships and academic projects.
Demonstrated strong writing, editing, and proofreading capabilities are essential.

What You'll Gain

Joining Altera Digital Health means becoming part of a forward-thinking team committed to innovation. You will develop a deep understanding of the digital health landscape, sharpen your technical communication skills, and work with advanced tools, including AI. We foster a collaborative environment where your contributions directly impact how healthcare professionals and patients interact with vital technology. Expect continuous learning, mentorship opportunities, and the chance to truly make a difference in a globally relevant field, all from the comfort of your remote workspace.