Associate Renewals Manager, SMB

Company: GitLab

Are you ready to dive into the exciting world of customer success and revenue retention at a company that’s truly changing how the world develops software? Imagine being a pivotal part of a global team, helping small and medium-sized businesses continue their journey with a groundbreaking DevSecOps platform. GitLab is seeking an enthusiastic Associate Renewals Manager for our SMB segment, someone passionate about building lasting relationships and ensuring our customers always feel valued. This isn't just about transactions; it's about nurturing partnerships and contributing directly to our vibrant, fully remote culture, no matter where you are in the world.

Overview

At GitLab, we're building the intelligent orchestration platform for DevSecOps, trusted by millions globally, including many Fortune 100 companies. This is a fully remote, worldwide opportunity where you will play a crucial role in safeguarding and expanding our revenue streams within the Small and Medium Business (SMB) segment. As an Associate Renewals Manager, you'll ensure our valued customers continue to leverage the power of GitLab, fostering long-term relationships and contributing to our mission. We embrace AI as a core productivity multiplier, expecting all team members to incorporate these tools into their daily workflows for increased efficiency and innovation.

Key Responsibilities

Successfully manage a dedicated portfolio of Small and Medium Business (SMB) customer accounts, ensuring high renewal rates and customer satisfaction.
Proactively engage with customers well in advance of their renewal dates, understanding their evolving needs and showcasing the continuous value of GitLab.
Accurately forecast renewal probabilities and revenue, maintaining a clean and up-to-date pipeline in our CRM system.
Identify and drive expansion opportunities within your assigned accounts, collaborating closely with Account Executives when appropriate.
Negotiate renewal terms and pricing to align with customer value and GitLab's business objectives.
Act as a trusted advisor, addressing customer concerns and escalating issues as needed to ensure a seamless experience.
Partner effectively with Customer Success Managers, Account Executives, and other internal stakeholders to ensure a holistic approach to customer retention and growth.
Contribute to process improvements and best practices within the renewals team to enhance efficiency and customer outcomes.

Requirements

At least one year of professional experience in a customer-facing role, such as renewals, sales, account management, or customer success, preferably within a SaaS environment.
Demonstrated ability to manage a portfolio of accounts, with a proven track record of achieving or exceeding targets.
Exceptional communication, negotiation, and interpersonal skills, capable of building rapport and trust with diverse business stakeholders.
Strong analytical skills and attention to detail, especially when working with data and forecasting.
Proficiency with CRM software, such as Salesforce, and experience with Google Workspace.
A proactive, results-oriented, and customer-centric approach, always striving to deliver outstanding value.
Ability to thrive in a fast-paced, dynamic remote work environment, managing priorities effectively and independently.
Passion for technology and a willingness to learn about DevSecOps practices and the GitLab platform.

What You'll Gain

Accelerated Career Growth: Be part of a company where careers genuinely accelerate, driven by continuous learning and development opportunities within our high-performance culture.
Global Impact: Work with a diverse, worldwide team, collaborating with industry leaders to solve complex problems and contribute to a platform trusted by millions.
Pioneering AI Integration: Gain hands-on experience by integrating AI into your daily workflows, enhancing productivity and innovation.
Remote Flexibility: Enjoy the freedom and autonomy of a fully remote work environment, empowering you to thrive from anywhere.
Vibrant Culture: Immerse yourself in a culture that values every voice, fosters knowledge exchange, and encourages team members to reach their full potential.
Meaningful Contributions: Play a direct role in the success of GitLab by ensuring our SMB customers continue to harness the power of our platform.