Associate Payments Adoption Manager

Imagine being at the heart of empowering businesses, helping them unlock the full potential of their operations. At Shopmonkey, we believe in building more than just software; we're crafting tools that genuinely transform lives and livelihoods. We're on the hunt for a passionate individual to join our vibrant team as an Associate Payments Adoption Manager. This isn't just about processing transactions; it's about seeing the bigger picture, understanding how integrated payments can fuel growth, and guiding our customers towards remarkable success. You'll play a pivotal role in ensuring our customers truly maximize the incredible power of Shopmonkey Payments.

Overview

This is a truly remote, global opportunity where you'll make a real difference. As an Associate Payments Adoption Manager, you'll join a purpose-driven team dedicated to delivering an exceptional product and creating a significant positive impact on our customers' businesses. Your mission involves identifying and closely collaborating with new or existing customers who haven't yet discovered the full power of Shopmonkey Payments for their operations. We're looking for someone deeply knowledgeable in embedded payments processing, capable of crafting innovative solutions tailored to each shop's unique requirements and workflows. You will become a trusted advisor, helping businesses thrive by optimizing their payment strategies.

Key Responsibilities

Proactively engage with our customer base, through both outbound and inbound strategies, ensuring they fully maximize the incredible benefits of Shopmonkey Payments. Your focus will adapt based on your experience and the evolving needs of the company.
Collaborate closely with leadership, developing and executing strategic plans designed to significantly increase your shops' transaction volume and the overall impact of Shopmonkey Payments on their growth.
Perform comprehensive rate analyses, examining both internal data and competitor offerings, to ensure our customers always receive optimal value and understand their savings potential.
Act as a key consultant, educating customers on the advantages of integrated payments and guiding them through the adoption process with ease and confidence.
Continuously monitor customer engagement and payment utilization, proactively identifying opportunities for improvement and offering tailored support.

Requirements

Demonstrable expertise in embedded payments processing and the broader fintech landscape.
A proven track record in customer success, account management, or sales, particularly within a B2B SaaS environment.
Exceptional communication and interpersonal skills, allowing you to build strong relationships and explain complex concepts clearly.
Strong analytical abilities, with experience conducting rate analyses and identifying growth opportunities.
A proactive, results-oriented mindset, coupled with a genuine desire to help businesses succeed.
The ability to work independently and as part of a collaborative, remote team, managing your own pipeline and initiatives effectively.

What You'll Gain

The chance to join a fast-growing, innovative company with a product that truly makes a difference.
A stimulating, remote work environment where your contributions are highly valued and visible.
Opportunities for professional growth and development within a supportive team.
Be part of a culture that champions creativity, collaboration, and continuous learning.
The satisfaction of empowering businesses worldwide to achieve greater success through optimized payment solutions.
Competitive compensation package and comprehensive benefits designed to support your well-being.