Associate Director, Client Services

Are you a seasoned client services leader passionate about building lasting brand loyalty? Do you thrive in a dynamic, collaborative environment, eager to make a tangible impact for some of the world's most recognized brands? Kobie Marketing, a national Top Workplace and a Top Remote Workplace, invites you to join our innovative team as an Associate Director, Client Services. This is your chance to shape strategic loyalty programs, foster deep client relationships, and lead with purpose from anywhere in the world. We are looking for someone ready to bring fresh ideas and proven expertise to our remote-first culture, helping us continue to redefine the future of customer connection.

Overview

Kobie Marketing stands at the forefront of loyalty innovation. We partner with leading brands to craft emotional connections with their consumers, driving engagement and sustained value. As an Associate Director, Client Services, you will be a pivotal voice, leading key client relationships and driving the strategic direction of their loyalty initiatives. You will guide a dedicated team, ensuring exceptional service delivery, strategic insights, and program success. While our headquarters are in St. Petersburg, Florida, our remote-first philosophy allows our teammates the freedom to work from diverse locations globally. We believe in nurturing a growth-focused culture, where every individual is empowered to lead and contribute meaningfully. Occasional travel will be part of this role, facilitating meaningful in-person connections with clients and team members.

Key Responsibilities

Lead and nurture strategic client relationships, acting as a trusted advisor and primary point of contact for complex loyalty programs.
Drive the development and execution of loyalty strategies, ensuring alignment with client business objectives and market trends.
Oversee the successful delivery of client programs, maintaining high standards of quality, timeliness, and financial performance.
Inspire and mentor a client services team, fostering a collaborative and high-performing environment.
Identify opportunities for account growth and expansion, proactively proposing innovative solutions that address client needs.
Collaborate cross-functionally with internal teams, including strategy, analytics, product, and technology, to deliver integrated solutions.
Present strategic recommendations, program performance, and analytical insights to senior client stakeholders with clarity and conviction.
Monitor industry trends and competitive landscapes to ensure our loyalty solutions remain cutting edge and effective.

Requirements

Significant professional experience in client services or account management, ideally within the loyalty marketing, CRM, or agency sectors.
Demonstrated leadership capabilities, with a proven track record of managing and developing high-performing teams.
Exceptional communication and interpersonal skills, capable of building rapport and influencing stakeholders at all levels.
A strategic mindset with strong analytical abilities, able to translate complex data into actionable client insights and recommendations.
Proven ability to manage multiple projects simultaneously, delivering results in a fast-paced environment.
Experience driving account growth and identifying new business opportunities within existing client portfolios.
A passion for customer loyalty and a deep understanding of its principles and best practices.
Comfort and effectiveness working remotely, with a commitment to virtual collaboration tools and practices.

What You'll Gain

The opportunity to join a company consistently recognized as a National Top Workplace and a Top Remote Workplace.
A collaborative, growth-focused culture where your contributions are valued, and every individual is empowered.
Work with some of the world’s most recognizable brands, shaping their loyalty strategies and making a real impact.
A flexible work environment, supporting your work-life balance with benefits like Flexible Time Off.
Nine company-wide holidays to relax and recharge.
Access to a comprehensive suite of benefits focused on your growth, professional development, and personal well-being.
The chance to be part of a team where innovation and passion drive success.