Overview

Are you someone who genuinely enjoys helping people and untangling tricky problems? We are looking for a Customer Service Analyst to join the team at eClerx. This is a fully remote opportunity open to candidates worldwide. You will act as the voice of our brand, turning everyday support interactions into meaningful relationships while working comfortably from your own home.

Key Responsibilities

Manage inbound and outbound calls, emails, and inquiries from clients, vendors, and partners with professionalism.
Build lasting relationships of trust by communicating openly and interacting with empathy.
Determine client eligibility by carefully reviewing information against specific requirements.
Deliver accurate, complete, and valid information using the right internal tools and methods.
Consistently meet the Key Performance Indicators set for your assigned line of business.
Handle customer complaints gracefully, offering appropriate solutions and alternatives within set timeframes.
Follow all communication procedures, guidelines, and company policies while going the extra mile to engage customers.

Requirements

High school graduates need a minimum of 1 to 2 years of call center experience.
Candidates who completed at least two years of college must have 6 months to 1 year of BPO or call center experience.
College graduates are welcome to apply even without prior work experience.

What You'll Gain

Joining eClerx means stepping into a supportive global environment where your voice matters. You will receive comprehensive training to sharpen your communication and problem solving skills. Plus, you get to enjoy the flexibility of remote work while growing your career alongside talented professionals from around the globe.