Hey there, future Caju team member!

Are you someone who thrives on cracking the code of customer loyalty, transforming data into impactful strategies, and truly owning your projects? Caju is on the lookout for a talented Analista de Growth Pleno to join our vibrant, fully remote team. This isn't just any role; it's a chance to directly shape how businesses interact with their benefits, ensuring our B2B clients stick around and get the most out of what we offer.

Overview

Caju is a leading Brazilian technology company that is fundamentally transforming how businesses and employees connect. We offer innovative and secure solutions, including our groundbreaking Multibenefits Card, comprehensive Corporate Expense management, powerful Recognition and Awards programs, and a robust People Management platform (HCM). As our Growth Analyst, you will play a pivotal role in executing and supporting the retention strategy for our B2B customer base. Your work will directly contribute to reducing churn and maximizing the lifetime value of our clients, all through data-driven CRM journeys, continuous experimentation, and the optimization of retention and engagement levers across various channels. This is a fully remote position, meaning we welcome exceptional talent from anywhere in the world.

Key Responsibilities

Execute and actively support the B2B customer retention strategy.
Contribute significantly to reducing customer churn and maximizing their lifetime value.
Design and implement data-driven CRM journeys tailored to customer segments.
Lead continuous experimentation efforts to identify and optimize key retention and engagement levers.
Analyze customer behavior and engagement across different communication channels.
Identify new opportunities to enhance customer experience and drive loyalty.
Collaborate closely with senior colleagues and leadership to formulate and execute experiments.
Rigorously measure the outcomes of initiatives and translate learnings into practical, actionable improvements.

Requirements

Possess a strong analytical profile and a deep sense of ownership over your projects.
A proven ability to identify opportunities and support the formulation of clear hypotheses.
Experience executing experiments, ideally with support from senior peers or leadership.
Skill in measuring results accurately and transforming those insights into tangible improvements.
An ability to act transversally, fostering strong partnerships with Customer Success, Product, Data, and Marketing teams.
A solid understanding of how customer behavior connects with overall business strategy and execution to impact retention metrics.
We warmly welcome all applications, and we especially encourage individuals from underrepresented groups to apply.

What You'll Gain

The unique opportunity to generate substantial impact on key retention indicators and overall base health.
Exposure to a dynamic, innovative technology environment at the forefront of its industry.
Significant growth and learning opportunities within a supportive and collaborative team setting.
Experience working across multiple departments, expanding your professional toolkit and network.
A chance to connect customer behavior, strategic thinking, and practical execution in a truly meaningful way.