If you love the thrill of shipping generative AI workflows and also enjoy seeing real enterprise customers light up when your tech solves their deepest headaches, this role will feel right at home. Cresta is building the next era of contact center intelligence, and as an AI Engineer on the Go-To-Market team, you will sit right at the crossroads where deep tech meets real business impact. We are hiring on a fully remote basis worldwide, giving you the freedom to build cutting-edge software from wherever you do your best thinking.

Overview

Born out of the Stanford AI Lab, Cresta has secured over $270 million from heavyweight investors such as Andreessen Horowitz, Greylock, and Sequoia. Our platform empowers front-line agents and revenue leaders at household brands like United Airlines and Marriott through conversational AI and real-time guidance. As an AI Engineer for GTM, you will act as the technical catalyst for our enterprise growth. You will design prototypes, tailor advanced AI integrations, and prove what is possible to the world largest companies before handing off scalable architectures back to core engineering.

Key Responsibilities

In this seat, your day-to-day work spans hands-on experimentation, code delivery, and strategic customer engagement

Architect and deploy rapid proof-of-concept solutions that demonstrate Cresta platform capabilities on complex customer datasets
Collaborate closely with sales leaders, solutions architects, and prospective clients to translate ambiguous operational problems into concrete AI solutions
Fine-tune models, experiment with prompt orchestration, and build retrieval-augmented systems that deliver high accuracy in live conversation streams
Channel front-line customer feedback directly into our core product roadmap, ensuring the engineering team builds features that solve actual market pain points
Provide deep technical authority during enterprise evaluations, troubleshooting complex API integrations and data privacy constraints

Requirements

We are seeking someone who blends strong algorithmic thinking with customer empathy

Solid background in software development with deep proficiency in Python and modern AI libraries
Demonstrated experience building applications that leverage large language models, agentic workflows, or natural language processing
Clear communication skills with a track record of explaining intricate machine learning concepts to non-technical business leaders
Familiarity with enterprise deployment architectures, cloud infrastructure, and modern API standards
More than three years of professional experience in software engineering, applied AI, or client-facing technical engineering roles
A proactive mindset that enjoys ambiguous challenges and fast iteration cycles

What You Will Gain

You will join a world-class team guided by AI veterans who previously built Google Contact Center AI and Vertex AI. Aside from shaping how global businesses communicate, you will enjoy truly global remote flexibility, comprehensive health coverage, substantial equity packages, and ample opportunities to accelerate your career alongside the brightest minds in generative AI.