Accounts Receivable & Collections Specialist

Are you someone who thrives on solving intricate puzzles, loves connecting with people, and feels a genuine thrill in ensuring financial operations run smoothly? AssetWatch is looking for a detail-oriented Accounts Receivable & Collections Specialist just like you. Imagine joining a team dedicated to powering manufacturing uptime for global clients, all while contributing to the very future of predictive maintenance. This isn't just about numbers; it's about making a tangible impact, resolving challenges, and truly caring for the assets our customers value most. We're offering a fully remote, worldwide opportunity to bring your expertise to a rapidly growing, innovative company, working alongside world-renowned engineers and distinguished business leaders.

Overview

AssetWatch is at the forefront of predictive maintenance, delivering an unparalleled condition monitoring experience to global manufacturers. We are a devoted and capable team united by a common goal: to build the future of manufacturing uptime. As we enter a new phase of rapid growth, we are seeking talented individuals to help lead this exciting journey. This individual contributor role focuses on complex account resolution, dedicated customer follow-through, and ensuring timely cash collection within our growing Order-to-Cash operations. You will be instrumental in investigating and resolving difficult AR issues, managing a diverse portfolio of customer accounts, and collaborating across teams to remove any payment barriers.

Key Responsibilities

In this role, your primary responsibilities will center on Accounts Receivable and Collections, encompassing tasks such as:

Proactively managing a dedicated portfolio of customer accounts to ensure timely payment and maintain positive relationships.
Investigating and resolving complex accounts receivable disputes and issues with a customer-focused approach.
Executing strategic collections activities, including communication via phone and email, to secure prompt payment.
Collaborating closely with sales, customer success, and finance teams to identify and overcome payment obstacles.
Analyzing aging reports and identifying trends to mitigate risks and improve collection efficiency.
Reconciling customer accounts and applying payments accurately and promptly.
Developing and implementing strategies for process improvements within the accounts receivable cycle.
Ensuring compliance with company policies and financial regulations.

Requirements

To excel in this role, we look for candidates with:

A proven track record in Accounts Receivable and Collections, ideally within a fast-paced SaaS environment.
Exceptional analytical skills, demonstrating the ability to investigate and resolve intricate financial discrepancies.
Strong customer focus and a commitment to maintaining professional, productive relationships.
Excellent communication skills, both written and verbal, for clear and concise interactions.
A proactive and urgent approach to problem-solving and task management.
The ability to effectively manage multiple priorities and deadlines without sacrificing attention to detail.
A collaborative spirit, eager to partner with various internal teams to achieve shared goals.
Proficiency with relevant accounting software and CRM systems.

What You'll Gain

Joining AssetWatch means more than just a job; you'll find an environment where you can:

Make a significant impact on our financial health and customer satisfaction.
Work remotely from anywhere in the world, enjoying flexibility and work-life balance.
Collaborate with a highly capable and supportive team of industry experts.
Contribute directly to the future of predictive maintenance and manufacturing innovation.
Grow your skills and advance your career in a rapidly expanding global company.
Be part of a company that truly cares about its customers' assets and its employees' growth.