Ever wanted to work in an industry that is shaping the future of retail and wellness? At Dutchie, we are building the definitive technology platform for cannabis commerce. We power thousands of dispensaries across North America and we are backed by some of the biggest names in tech and culture. If you love building real relationships and helping small businesses scale, this might just be your next big career move.

Overview

We are searching for a dynamic Account Manager to look after our SMB portfolio. You will step in as the main point of contact for our valued dispensary partners. This is a fully remote role open to candidates worldwide, giving you the flexibility to work from wherever you are most productive while making a massive impact in a fast-growing market.

Key Responsibilities

Own and nurture a dedicated portfolio of small and medium business accounts.
Drive customer satisfaction by ensuring seamless onboarding and continuous product adoption.
Identify upsell and expansion opportunities to accelerate revenue growth.
Serve as the voice of the customer internally, sharing vital feedback with our product and engineering teams.
Conduct regular check-ins and strategic business reviews to help our partners succeed.

Requirements

Proven track record in account management, customer success, or B2B sales.
Strong communication skills and the ability to build rapport quickly over video and phone calls.
Comfortable working autonomously in a fast-paced, remote environment.
Genuine passion for technology and the evolving cannabis landscape.
Problem-solving mindset with a deep focus on customer outcomes.

What You'll Gain

The chance to work with a top-tier team backed by world-class investors.
Competitive compensation and meaningful growth opportunities in a booming industry.
Ultimate flexibility with a 100 percent remote setup.