Account Manager, Practice Success

Ever wondered what it feels like to truly make a difference in a vital, yet often overlooked, industry? Dandy is here to shake things up in the dental world, an industry ripe for innovation and worth over $400 billion. We are on an exciting journey, building the operating system for dental offices globally, all while empowering clinicians and their teams with cutting edge technology and unparalleled support. If you thrive on connecting with customers and helping them succeed, you might just be the perfect fit for our team, no matter where you call home. This is a fully remote, worldwide opportunity.

Overview

Dandy is looking for a dynamic SMB Practice Success Account Manager to join our rapidly expanding team. This is a fully remote, worldwide opportunity where you will play a crucial role in supporting our single location dental practices. Imagine managing a vast portfolio of 4,500 plus accounts, offering light touch yet highly proactive engagement. Your goal will be to drive customer retention, boost product adoption, and ensure ultimate satisfaction. We rely on data driven outreach and operational excellence to resolve issues efficiently, making sure our customers reach their activation milestones and continue to see the immense value Dandy brings.

Key Responsibilities

Own and manage a large portfolio of 4,500 plus SMB dental practices, serving as a vital point of contact.
Proactively engage with customers to ensure successful product adoption and sustained engagement.
Utilize data and insights to identify at risk accounts and opportunities for growth within your portfolio.
Drive customer retention through strategic outreach and exceptional service delivery.
Efficiently resolve customer issues, providing solutions that enhance their overall experience with Dandy.
Ensure practices achieve key activation milestones and continuously realize the ongoing benefits of our platform.
Collaborate with internal teams to advocate for customer needs and improve the Dandy product experience.

Requirements

Proven experience in account management or customer success, ideally within an SMB or high volume environment.
A strong passion for customer advocacy and helping businesses thrive.
Excellent communication skills, both written and verbal, capable of engaging diverse audiences.
Highly organized with the ability to manage a large portfolio of accounts effectively and efficiently.
Analytical mindset, comfortable using data to inform outreach strategies and identify trends.
Familiarity with CRM tools and a tech forward approach to problem solving.
Ability to work autonomously and prioritize tasks in a fast paced, remote environment.

What You'll Gain

Be part of a well funded, rapidly growing company that is genuinely transforming an industry.
A chance to make a significant impact on thousands of dental practices worldwide.
The flexibility and autonomy of a fully remote, globally distributed team.
Opportunities for professional growth and development within a supportive culture.
Work alongside a talented team dedicated to innovation and world class support.