About the Role

Working closely with clients to turn everyday web hosting challenges into real business wins feels great, especially when you have a world-class platform behind you. At Kinsta, we take enormous pride in helping over 120,000 businesses thrive online. We are looking for an ambitious Account Manager to join our team. In this fully remote, worldwide role, you will nurture strategic client partnerships, uncover growth opportunities, and ensure our customers get unmatched value out of our hosting solutions every day.

Overview

Kinsta is recognized across the tech industry for delivering premium managed WordPress hosting to everyone from fast-moving startups to Fortune 500 enterprises. With a 97 percent customer satisfaction rating, we set our quality bar high. This is a postsale, quota-carrying position where you will take complete ownership of an assigned portfolio. You will act as a trusted advisor on non technical business matters, helping clients hit their goals while generating consistent revenue through renewals, upsells, and cross sells.

Key Responsibilities

Your day will involve a thoughtful balance of relationship building and active account growth across several important areas.

Own and nurture relationships with a dedicated portfolio of clients throughout their entire journey with Kinsta.
Uncover expansion opportunities by recommending relevant upgrades, add-ons, and complementary services that solve client challenges.
Maintain high retention rates across your book of business by staying in close contact and handling renewals proactively.
Serve as the primary non technical point of contact, ensuring client feedback and requests reach internal teams smoothly.
Meet and exceed quarterly targets tied directly to expansion revenue and gross retention.

Requirements

To succeed here, you should bring a healthy blend of commercial curiosity, empathy, and quota-driven motivation.

Demonstrated experience in account management, customer success, or another quota-carrying role within technology or SaaS.
Proven ability to identify expansion opportunities, conduct renewal discussions, and close deals.
Strong written and verbal communication skills in English, with the poise to speak comfortably with business owners and leaders globally.
High level of self-motivation and comfort working autonomously in a remote first, asynchronous setup.
Familiarity with cloud hosting, WordPress, or web development ecosystems is an advantage.

What You'll Gain

We treat our team members with deep respect, giving you the autonomy to direct your day while providing support whenever you ask for it.

The freedom of a fully remote position that welcomes talent from anywhere in the world.
Competitive compensation with realistic performance targets.
The chance to represent a product that customers genuinely enjoy using, reflected in our industry-leading satisfaction scores.
A supportive team culture that encourages ongoing professional development and personal growth.