Overview

ElevenLabs is changing how the world interacts with technology through foundational audio models, and we need an exceptional person to champion our strategic relationships across the United Kingdom and Ireland. As our Account Management Lead for the UK and Ireland territory, you will step into an influential role bridging enterprise commercial strategy with rapid product adoption. We work alongside creative studios, high growth startups, and global enterprises to deploy natural voice experiences and automated conversational agents. This role offers a fully remote, worldwide opportunity where you can steer critical accounts and shape our regional footprint from anywhere while supporting UK and Ireland business hours.

Key Responsibilities

In this role, you will take complete ownership over customer satisfaction, renewals, and expansion opportunities across our commercial portfolio. Your primary responsibilities include

Leading renewal conversations and driving net revenue retention across a vibrant portfolio of UK and Ireland accounts
Serving as a trusted strategic advisor to senior enterprise executives, helping them discover high impact use cases for our voice and agent platforms
Partnering closely with product, engineering, and sales teams to relay customer feedback directly into our development cycles
Tracking account health metrics to proactively address risks and spot new commercial expansion pathways
Managing contract negotiations, licensing agreements, and scope expansions with clarity and precision
Advocating internally on behalf of clients to ensure their technical and commercial needs are solved quickly

Requirements

We are searching for a curious, commercially minded professional who genuinely enjoys solving problems for clients. You will likely excel if you bring

Substantial experience leading commercial account management, client success, or enterprise growth in a fast moving B2B software or artificial intelligence setting
A proven history of meeting or exceeding net revenue retention and expansion targets
Remarkable communication abilities suited for pitching to and collaborating with executive decision makers
Natural curiosity for artificial intelligence audio, conversational interfaces, and developer focused software products
The self reliance needed to manage priorities and execute with high autonomy in a fully distributed team
Flexibility to coordinate and work smoothly within UK and Ireland working hours

What You Will Gain

Joining ElevenLabs gives you the chance to work on transformative technology alongside people who care deeply about craft. What you can anticipate includes

The direct opportunity to guide how global brands incorporate voice intelligence into their daily workflows
Competitive compensation and meaningful equity in one of the most exciting artificial intelligence teams in the industry
A fully remote workplace that values autonomy, focus, and authentic results over time spent at a desk
Comprehensive health and wellness benefits designed to support you wherever you live
A supportive culture of builders, researchers, and operators doing the best work of their lives