Account Executive, Client Services

Are you a natural relationship builder with a passion for guiding clients through the intricacies of healthcare benefits? We are looking for a dedicated Account Executive to serve as a vital link between our group representatives, brokers, and the plans that support diverse job seekers. In this fully remote, worldwide role, you will be instrumental in ensuring seamless plan implementation, providing ongoing superior service, and driving successful renewals. Imagine yourself not just managing accounts, but truly advising, educating, and designing benefit solutions that empower our community. If you thrive on strategic problem-solving and making a tangible impact, this opportunity offers incredible flexibility and the chance to travel to meet clients, fostering truly meaningful connections.

Overview

As our Account Executive, you will stand as the primary point of contact for our valued group representatives and brokers. Your expertise will be crucial in ensuring every plan implementation runs smoothly, that ongoing service consistently exceeds expectations, and that renewals are managed with strategic foresight. This isn't a desk job; it's about being an agile, trusted partner in the ever-evolving world of healthcare, offering support and insights wherever our clients are located, thanks to our commitment to a fully remote, worldwide work environment.

Key Responsibilities

Serve as the primary contact for group representatives and brokers, building and nurturing strong relationships.
Ensure the smooth implementation of health plans, ongoing service delivery, and strategic management of renewals.
Develop and produce engaging educational materials to inform and empower plan participants.
Conduct impactful benefit meetings, clearly articulating plan details and answering questions.
Design tailored benefit plans that meet the unique needs of our diverse clientele.
Travel frequently to conduct client service meetings, strengthening partnerships in person.
Collaborate strategically with our Consulting Team and clients to manage and evolve health plans effectively.
Provide expert renewal consultation and advise on optimal plan design, executing any necessary internal changes seamlessly.
Prepare detailed plan performance reports and assist with comprehensive data analysis.
Proactively offer new programs and services that align with client needs and industry best practices.
Notify and assist clients and brokers with essential compliance and reporting requirements.

Requirements

A Bachelor's Degree or equivalent hands on work experience in a related field.
Three to five years of demonstrated experience within the healthcare industry, specifically in client services.
Prior experience preferably in the Third Party Administrator (TPA) space is a strong advantage.

What You'll Gain

Joining our team means becoming part of an organization that truly values its people. We champion flexibility, offering a variety of work environment situations in this fully remote, worldwide role. Beyond that, we provide a robust benefits package to support your well being and future, including: