Ready to shape some truly significant client partnerships?

Ever thought about a role where you're not just managing accounts, but truly shaping long-term partnerships? At Superside, we're looking for an Account Director to become the strategic linchpin for our most valued enterprise clients. This isn't just about closing deals; it's about nurturing relationships, unlocking creative potential, and guiding a portfolio of customers through their entire journey with us. Imagine being the go-to expert who ensures our clients see Superside as their essential, long-term creative collaborator. You'll sit right at the fascinating crossroads of customer strategy, commercial growth, and seamless delivery, leading diverse teams and engaging with senior stakeholders to drive retention, expansion, and exceptional results across complex accounts.

Overview

At Superside, we're on a mission to deliver world-class creative solutions to our enterprise clients. We're searching for an exceptional Account Director to join our team, a strategic leader who will cultivate and expand relationships with a select portfolio of our most important enterprise customers. This pivotal role involves owning the complete customer lifecycle, from initial engagement and strategic planning through successful delivery, renewal, and significant expansion. You'll be instrumental in positioning Superside as an indispensable, long-term creative partner, operating at the dynamic intersection of customer strategy, commercial growth, and operational excellence. This is a fully remote opportunity, open to talented professionals around the globe.

Key Responsibilities

Own the entire relationship for 5 to 10 enterprise customers, consistently driving retention, fostering expansion, and building executive trust.
Formulate and implement robust account growth strategies, pinpointing upgrade and significant expansion opportunities.
Lead critical renewals and commercial negotiations, working closely with our leadership team.
Forge powerful relationships with senior stakeholders and key procurement teams.
Articulate customer objectives into impactful, scalable creative programs and solutions.
Collaborate closely with Project Managers and Producers to guarantee seamless delivery across all workstreams.
Serve as the primary senior escalation point, adeptly resolving issues with speed and precision while upholding unwavering customer confidence.

Requirements

We're looking for someone who brings a potent blend of experience and passion:

Demonstrated success in an Account Director, Senior Account Manager, or similar role, specifically managing a portfolio of enterprise-level clients.
A proven track record of driving significant account growth, retention, and expansion through strategic relationship building and commercial savvy.
Exceptional negotiation skills with experience leading complex contract renewals and expansions.
Ability to develop deep relationships with senior client stakeholders and procurement teams, becoming a trusted advisor.
Strong understanding of creative processes and translating client needs into effective creative solutions.
Experience leading and collaborating effectively with cross-functional teams, including project managers and creative producers.
Outstanding communication, presentation, and problem-solving abilities.
Self-motivated, proactive, and capable of thriving in a fast-paced, fully remote global environment.

What You'll Gain

Joining Superside as an Account Director means you'll:

Have a direct, measurable impact on the success and growth of Superside by nurturing our most strategic client relationships.
Work with an innovative, fast-growing company at the forefront of the creative industry.
Engage with leading global enterprise brands and contribute to their creative success.
Benefit from a truly flexible, fully remote work environment, allowing you to operate from anywhere in the world.
Access significant professional development and career advancement opportunities within a dynamic team.
Be part of a supportive, diverse, and high-performing international team.