Are you a detail-oriented professional with a passion for technology and operations? Do you excel in fast-paced environments where coordination, structured tracking, and seamless communication are key? Cobranet Limited, one of Nigeria’s leading Internet Service Providers, is seeking a talented Service Delivery Coordinator to join its dynamic team in Lagos.

About Cobranet Limited

Incorporated in 2003, Cobranet Limited has consistently positioned itself as a pioneer in providing reliable internet solutions and digital services across Nigeria. Managed by a highly experienced group of professionals with diversified backgrounds in banking, industry, and telecommunications, Cobranet does not compromise on quality. Utilizing state-of-the-art technology and importing bandwidth directly from Intelsat via satellite, Cobranet guarantees incredibly high uptimes and independent, top-tier connectivity for its subscribers. Joining Cobranet means aligning your career with an industry giant committed to innovation and service excellence.

Role Overview: Service Delivery Coordinator

As the Service Delivery Coordinator, you will report directly to the Manager, Service Delivery. Your primary objective will be to bridge the gap between technical teams, sales personnel, and external clients to ensure that all service requests, installations, and system activations are executed smoothly and documented meticulously.

Key Responsibilities and Duties

Your day-to-day operations will play an essential role in keeping the business moving forward. Your core duties will include:

Track & Monitor: Update, monitor, and input data into the Presales tracker sheet for all installations, surveys, Trial/Proof of Concept (POC), and activation requests.
Reporting: Generate comprehensive daily and monthly reports on the presales tracker sheet.
Account Activations: Process timely account activations for newly installed links for both new and existing clients.
Stakeholder Liaison: Collaborate with all internal and external stakeholders to ensure contracts are fully signed, submitted, and well-documented.
Handover Reporting: Compile and deliver weekly handover reports of newly installed corporate accounts, partners, resellers, and dealers to the Account Management team.
Finance Alignment: Provide weekly reports of recently activated new accounts to the Finance/Accounts Department.
Sales Enablement: Regularly update the sales team with precise status reports regarding their clients' surveys and installations.
Service Support: Promptly handle and process incoming service requests from sales representatives and resellers, maintaining clear channels of communication.
Filing & Administration: Manage and maintain a highly organized filing system for all executed client contracts.
Ad-Hoc Duties: Perform other related tasks and administrative duties as assigned by your supervisor.

Required Competencies & Qualifications

To succeed in this role, candidates must demonstrate the following skills and qualifications:

Advanced Excel Skills: Excellent knowledge and practical, hands-on experience using Microsoft Excel for data entry, analysis, and tracking.
Attention to Detail: Highly organized workflow with a strong focus on accuracy and procedural compliance.
Strong Communication: Outstanding written and verbal communication skills to effectively collaborate with various departments and external partners.
Analytical Mindset: Ability to thoroughly analyze and interpret structured operational data.
Technical Familiarity: A basic understanding of wired and wireless technology, LAN, and WLAN infrastructure.

Why Join the Cobranet Team?

Cobranet Limited offers an inspiring work culture where professional development is highly valued. You will work alongside some of the best minds in the telecommunications industry, leveraging state-of-the-art systems while sharpening your technical coordination and project management skills.