Are you a fresh graduate looking to launch a rewarding career in the fast-paced travel and tourism industry? If you possess a keen eye for detail, a passion for customer service, and specialized training in Ticketing/Global Distribution Systems (GDS), this opportunity is designed for you.
HRLeverage Africa, a premium professional HR, Outsourcing, and Recruitment Service Provider, is currently seeking a motivated, energetic, and passionate Reservation Executive (Entry-Level) to join their team. Known for delivering strategic, technology-driven business solutions across Africa, HRLeverage offers a nurturing environment where your career can truly take flight.
About the Role
This entry-level position is specifically structured for fresh graduates who have completed fundamental training in airline ticketing and GDS. It is a fantastic stepping stone that offers hands-on experience, professional development, and exposure to the inner workings of international travel operations.
Key Responsibilities
As a Reservation Executive, you will be the backbone of customer travel logistics, ensuring client satisfaction at every touchpoint. Your day-to-day duties will include:
- Flight & Booking Management: Efficiently handling flight reservations and secure ticket bookings.
- Modifications & Cancellations: Assisting clients with crucial itinerary adjustments, including ticket revalidation, reissuance, and processing cancellations.
- Client Advisory & Support: Responding professionally to customer travel inquiries, offering expert travel advice, and resolving issues in a timely manner.
- Vendor Coordination: Communicating and coordinating seamlessly with airlines, hotels, and other global travel partners to ensure smooth itineraries.
- Record Keeping: Maintaining neat, accurate, and up-to-date booking records and administrative documentation.
- Customer Service Excellence: Delivering a high level of customer service that aligns with the organization's premium standards.
Requirements for Success
To qualify for this exciting role, candidates must meet the following criteria:
- Educational Background: Must be a fresh graduate with formal training in Ticketing/GDS systems.
- Technical Skills: Practical knowledge of standard booking software such as Amadeus, Galileo, or Sabre is a significant advantage.
- Communication Skills: Excellent spoken and written English communication skills, with strong interpersonal capabilities.
- Soft Skills: Exceptional customer service orientation, strong attention to detail, and an active willingness to learn and adapt.
Compensation and Benefits
HRLeverage Africa believes in rewarding talent and providing a growth-conducive workplace. Successful candidates can expect:
- Competitive Salary: A minimum salary of N150,000 (negotiable based on competence).
- Welfare Packages: Highly attractive welfare benefits.
- Work Environment: A supportive, professional, and conducive workspace.
- Career Advancement: Structured opportunities for professional growth and long-term career progression.
Method of Application
Interested and qualified candidates should send their application to: hr.hrleverageafrica@gmail.com using the job title as the subject of the email.
