Unlock Your Potential: Operation & Growth Manager Opportunity at Ascentech Services Limited

Are you a seasoned operations professional with a passion for business development and team leadership? Ascentech Services Limited, a premier recruitment and consultancy firm, is currently seeking a dynamic Operations & Growth Manager to join a fast-growing cleaning services partner. This is a unique opportunity to play a pivotal role in scaling operations and driving organizational success.

About the Role

As the Operations & Growth Manager, you will be the backbone of the organization's service delivery. You will oversee daily cleaning operations, ensure that service standards exceed client expectations, and spearhead initiatives to expand our customer base. This position is ideal for a results-oriented professional who thrives in a fast-paced environment and possesses a unique blend of operational expertise and commercial acumen.

Key Responsibilities

Operational Oversight: Manage daily cleaning operations, streamline workflows, and optimize staff scheduling.
Team Leadership: Lead the recruitment, training, and supervision of cleaning personnel to ensure peak performance.
Quality Assurance: Conduct regular site inspections to maintain high service standards and brand reputation.
Client Relations: Serve as the main point of contact for clients, providing exceptional customer service and resolving issues proactively.
Business Growth: Manage leads, prepare quotations, and implement strategies to boost client retention and business acquisition.
Resource Management: Monitor inventory, maintain equipment, and manage operational expenses efficiently.
Reporting: Prepare and submit comprehensive operational and performance reports for stakeholders.

What We Are Looking For

A Bachelor’s Degree or an equivalent professional qualification.
3 - 5 years of hands-on experience specifically within the cleaning industry.
Demonstrable success in operations management and effective team supervision.
Superior communication, organizational, and leadership capabilities.
Proficiency in essential digital tools, including Microsoft Office and Google Workspace.

If you are a strategic thinker with a hands-on approach to problem-solving, we invite you to apply and help us elevate the standards of excellence in the cleaning service industry.