Join Our Team as an IT Assistant at The Place!

Are you a proactive and technically skilled individual eager to kickstart your career in Information Technology within a dynamic and rapidly expanding hospitality environment? The Smackers Limited, home to the beloved 'The Place Restaurant' brand, invites you to apply for the role of IT Assistant. Since our inception in 2006, we have grown significantly, driven by a commitment to satisfying the evolving tastes and expectations of our customers, and creating a better everyday life through exceptional food and pleasure experiences.

As we continue our journey of growth and innovation, we recognize the critical role technology plays in our operations. We are looking for an enthusiastic IT Assistant to join our dedicated team and contribute to maintaining our robust IT infrastructure.

Your Role as an IT Assistant:

In this vital position, you will be at the forefront of ensuring our technological systems run smoothly, supporting our staff, and enhancing our operational efficiency. Your responsibilities will include:

Network Management: Troubleshooting and maintaining wireless and ethernet network systems, providing rapid solutions to ensure seamless connectivity.
System Administration: Installing and administering application servers, laptops, and PCs, including operating systems, to keep our hardware and software up-to-date and functional.
User Support: Troubleshooting and managing user Outlook issues, ensuring effective communication channels for all employees.
Hardware & Software Management: Managing installations, upgrades, and configurations of various hardware and software components across the company.
Performance Optimization: Assessing the performance of systems (laptops, desktops, servers, etc.) and recommending improvements where necessary to enhance efficiency and reliability.
Project Collaboration: Collaborating effectively with internal stakeholders in the planning, administration, and execution of IT projects, process improvements, issue resolution, and procedural enhancements.
Monitoring & Maintenance: Proactively monitoring and maintaining computer systems and networks to prevent disruptions and ensure continuous operation.
Business Application Support: Providing essential support for any ERP or other business applications crucial to our operations, such as Microsoft Navision.
Technical & User Assistance: Offering timely and accurate technical and user support across the company, ensuring all staff can utilize technology effectively.
Customer Feedback: Providing timely and accurate customer feedback to improve IT services.
Innovation Support: Supporting and testing the roll-out of new technologies, applications, and/or features to keep The Place at the technological forefront.

What We're Looking For:

To succeed in this role, you should bring a foundational understanding of IT principles and a proactive approach to problem-solving:

Experience: A minimum of 1 year of relevant experience in an IT support or assistant role.
Education: SSCE/OND qualification.
Technical Advantage: Knowledge of Microsoft Navision is a significant plus.

Desired Personality Traits:

Beyond technical skills, we value individuals who possess the following qualities:

Logical Thinker: A strong, logical thought process to diagnose and resolve technical issues efficiently.
Deadline-Oriented: Ability to stick to strict deadlines and manage multiple tasks effectively.
Team Player: Ability to work well with people, fostering a collaborative and supportive environment.
Organized: Excellent organizational skills to manage IT assets, tickets, and projects.
Flexible: Willingness to sometimes work unsociable hours when critical IT support is required.
Learner: An enthusiasm for continual learning and adapting to new technologies and challenges.

If you are a dedicated and resourceful individual passionate about technology and eager to contribute to a thriving hospitality brand, we encourage you to apply. Join The Smackers Limited and help us continue to create memorable experiences for our customers through seamless technological support.

Method of Application:
Interested and qualified? Go to The Place on jobs.smartrecruiters.com to apply