Human Resources Manager at a Reputable Company - Human Resources Manager

Are you an experienced HR professional looking to make a significant impact in the hospitality industry? A reputable company in Jos, Plateau State, is seeking a dynamic and highly skilled Human Resources Manager to lead its people operations. This is a unique opportunity to shape the workforce and service culture of a luxury property during and after an exciting redevelopment phase.

The successful candidate will bridge the gap between management and employees, ensuring a productive, compliant, and harmonious work environment. If you thrive in fast-paced environments, possess a passion for talent development, and want to champion a world-class service culture, read on to learn more about this rewarding role.

Key Responsibilities

As the Human Resources Manager, you will oversee the entire employee lifecycle. Your core responsibilities will include:

• Talent Acquisition & Onboarding: Lead the recruitment drive to fill roles across various departments (Front Office, F&B, Housekeeping, Maintenance, and Security). You will develop and execute both seasonal and permanent hiring plans, ensuring a blend of experienced hospitality professionals and local talent.
• Training & Development: Organize and oversee intensive 'Hospitality Excellence' training programs for new hires. You will identify skill gaps and coordinate specialized training in customer service, safety, and modern hotel technology, while building a leadership pipeline for department heads.
• Employee Relations & Culture: Serve as the primary point of contact for employee grievances, facilitating conflict resolution and fostering a positive, cooperative workplace culture.
• Compensation & Benefits: Administer payroll, pensions, and health insurance in strict compliance with Nigerian labour law. You will conduct periodic salary surveys to keep the hotel competitive in the Plateau State region and oversee staff welfare (uniforms, meals, and transportation where applicable).
• Compliance & Policy Management: Ensure full compliance with the Nigerian Labour Act and local regulations. You will also develop and update the Employee Handbook, Standard Operating Procedures (SOPs), and manage performance appraisal systems.

Key Skills & Competencies

To succeed in this role, you should possess:

• Strategic Thinking: Ability to plan for long-term staffing needs during the hotel's expansion and transition.
• Communication: Exceptional interpersonal, communication, and negotiation skills.
• Integrity: A high level of confidentiality and strong ethical standards.
• Problem Solving: The ability to remain calm, analytical, and decisive under pressure.
• Tech Savvy: Proficiency in HRIS (Human Resource Information Systems) and payroll software.

Requirements and Preferred Qualifications

Candidates applying for this role must meet the following criteria:

• Education: Bachelor's degree in Human Resources or a related field. A Master's degree or MBA is an advantage.
• Professional Certification: Must be a member of CIPM (Chartered Institute of Personnel Management of Nigeria) or hold international certifications like SHRM/PHRi.
• Experience: Minimum of 6–8 years of progressive HR experience, with at least 2 years in a managerial role. Prior experience in the hospitality industry is highly preferred.
• Local Knowledge: A strong understanding of the labour market and cultural nuances in Plateau State and Northern Nigeria is an advantage.
• Additional Requirements: Ability to work flexible hours (including weekends and holidays as needed) and a willingness to travel occasionally for business.

Benefits and Compensation

The client offers a highly competitive package, including:

• Attractive annual compensation and performance-based incentives.
• Comprehensive health insurance.
• Opportunities for professional development and career growth.

Method of Application

Interested candidates are encouraged to submit a resume and cover letter to: recruitment@strominfraco.com using the position as subject of email.