Join the Professional Team at Hotel Capitol
Are you a customer-focused professional with a passion for hospitality? Hotel Capitol, a premier three-star destination located in the heart of Omole Phase 1, is looking for a dynamic and organized Hotel Receptionist to join our front-of-house team. We pride ourselves on providing luxury and comfort to our guests, and we need an individual who can maintain this high standard of excellence.
The Role
As the first point of contact for our guests, you will play a pivotal role in shaping their experience. You will be responsible for managing the front desk operations, ensuring every interaction is warm, efficient, and professional. From handling reservations to addressing guest concerns, your efforts will ensure that our 28-room facility runs seamlessly.
Key Responsibilities
- Warmly welcome guests and provide exceptional customer service.
- Execute efficient check-in and check-out procedures.
- Serve as the primary point of contact for phone calls, emails, and general guest inquiries.
- Oversee reservations and utilize booking systems effectively.
- Manage financial transactions and maintain accurate, detailed administrative records.
- Proactively address guest needs to ensure maximum satisfaction throughout their stay.
Requirements
- Educational Background: Possession of an HND or BSc is required.
- Experience: 1-2 years of proven experience in the hospitality sector.
- Mandatory Requirement: Must have completed the NYSC program.
- Skills: Excellent interpersonal and communication skills, strong organizational abilities, and proficiency in basic computer applications (experience with hotel booking software is a distinct advantage).
- Professionalism: Maintain a professional appearance and attitude at all times.
- Proximity: Applicants should reside within the Ogba, Agege, Ojota, Ketu, Ojodu Berger, Akute, or Ikeja axis for easy accessibility.
If you are ready to build a career in a modern, contemporary hotel environment, we invite you to apply and become a key part of the Hotel Capitol team.
Method of Application:
Interested and qualified candidates should send their CV to: careers@hotelcapitol.com.ng using the Job Title as the subject of the mail.