Advance Your Career as the Head of Service Management at Tatum Bank

Are you a seasoned IT professional with a passion for operational excellence and strategic leadership? Tatum Bank, a forward-thinking and customer-centric financial institution, is currently seeking a highly skilled Head of Service Management to join their team. This pivotal role is designed for an experienced leader capable of bridging the gap between technical service delivery and overall business value.

Role Overview

The Head of Service Management will serve as a cornerstone of the organization, responsible for the design, delivery, and continuous improvement of IT and business service processes. You will ensure that all services remain resilient, compliant with stringent financial regulations, and perfectly aligned with the evolving expectations of our customers.

Core Responsibilities

Process Governance: Lead and standardize ITIL-based processes, including Incident, Problem, Change, Request, and Knowledge Management.
Performance Measurement: Establish, monitor, and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to guarantee optimal system uptime.
Service Continuity: Collaborate with Risk and Security departments to implement robust Disaster Recovery (DR) and Business Continuity Planning (BCP).
Vendor Management: Manage third-party relationships to ensure all outsourcing partners adhere to contractual and security standards.
Continual Service Improvement (CSI): Foster a data-driven culture that utilizes root cause analysis to eliminate recurring issues and improve efficiency.
Stakeholder Management: Serve as the primary liaison between IT teams and various business units to ensure total transparency.

Qualifications and Requirements

Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
Relevant professional certifications such as ITIL, COBIT, or PMP. (ISO certification is considered a significant advantage).
7–10 years of professional experience in IT Service Management, with preference given to candidates from the banking or financial services sector.
Strong expertise in regulatory compliance, risk management, and vendor oversight.
Proven leadership capabilities with a track record of managing high-performing teams and engaging with senior stakeholders.
Active membership in professional bodies like ISACA, PMI, or BCS is highly regarded.

Tatum Bank offers an environment where innovation is encouraged and professional growth is supported. If you are ready to take the next step in your career and contribute to a resilient, high-standard banking infrastructure, we encourage you to apply.