Assist to Hire Limited is a dynamic employment social network dedicated to bridging the gap between exceptional talent and the right employers. We are excited to announce an outstanding opportunity for a dedicated and organised individual to join a thriving Physiotherapy Center in Lekki as a Front Desk Officer.

This pivotal role serves as the first point of contact for patients, setting the tone for their entire experience. We are seeking a smart, courteous, and highly organised professional who is deeply passionate about delivering exceptional customer service and ensuring a seamless, positive environment for everyone who walks through the door.

Key Responsibilities:

Warmly welcome and professionally attend to all patients and visitors, ensuring they feel comfortable and valued from the moment they arrive.
Efficiently schedule, reschedule, and manage patient appointments, optimising clinic flow and patient convenience.
Skillfully handle all incoming communications, including phone calls, WhatsApp messages, and email enquiries, providing accurate information and timely responses.
Accurately register new patients, diligently update existing patient records, and maintain the confidentiality and integrity of all patient information.
Process payments accurately and issue receipts promptly, managing financial transactions with precision and transparency.
Collaborate closely with physiotherapists and other clinic staff to ensure a smooth, coordinated patient journey from reception to treatment and follow-up.

What We're Looking For:

Educational Background: A National Diploma (ND), Ordinary National Diploma (OND), Higher National Diploma (HND), or Bachelor of Science (B.Sc.) in any relevant discipline.
Experience: A minimum of 1–2 years of hands-on experience in a front desk, administrative, or customer service capacity. This experience should demonstrate your ability to manage multiple tasks, interact professionally with diverse individuals, and maintain an organised workflow.
Healthcare Acumen: Essential knowledge of healthcare operations and patient service. Previous experience within a hospital, physiotherapy clinic, or similar healthcare environment is a significant advantage and strongly preferred, indicating familiarity with patient confidentiality, medical terminology, and clinic protocols.
Communication Excellence: Outstanding communication and interpersonal skills, enabling you to build rapport with patients, address their concerns with empathy, and communicate effectively with colleagues.
Technical Proficiency: Competence in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and general computer applications. Your ability to quickly adapt to new software will be an asset.
Organisational Prowess: Strong organisational and multitasking skills, crucial for managing appointments, records, communications, and payments simultaneously without compromising accuracy or service quality.
Location: To ensure a convenient and stress-free commute, candidates must currently reside in Lekki or nearby areas such as Ajah, Chevron, Ikate, Victoria Island, or Ikoyi.

This is an exciting opportunity to play a vital role in a healthcare setting, contributing directly to patient well-being and the smooth operation of a professional physiotherapy center. If you are a proactive, compassionate, and highly organised individual ready to make a significant impact, we encourage you to apply!