Exciting Career Opportunity: Front Desk Officer at Marilla Travels
Are you a customer-centric professional with a passion for hospitality and travel? Marilla Travels, a premier IATA-accredited travel agency located in the vibrant hub of Lekki, Lagos, is looking for a dynamic and professional Front Desk Officer to join their team. Established in 2017, Marilla Travels has built a stellar reputation for delivering end-to-end travel management solutions, ranging from flight bookings and visa processing to bespoke luxury vacation packages and comprehensive travel insurance.
As the first point of contact for clients, the Front Desk Officer plays a crucial role in shaping the first impression of the agency. This is a full-time, on-site position designed for individuals who thrive in fast-paced environments and excel at managing client relationships with grace and efficiency.
Key Responsibilities
While serving as the face of Marilla Travels, your daily tasks will include but are not limited to:
- Welcoming visitors and clients warmly, addressing their inquiries, and directing them to the appropriate department.
- Managing incoming phone calls, emails, and correspondence with high professionalism and promptness.
- Assisting clients with basic inquiries regarding travel packages, booking procedures, and agency services.
- Maintaining a tidy, organized, and welcoming reception area.
- Providing essential administrative and clerical support to the operations team to ensure smooth day-to-day office management.
Job Requirements
To succeed in this role, candidates must meet the following criteria:
- Experience: A minimum of 2 years of proven experience in a similar front desk or customer service role.
- Education: Minimum qualification of an OND, HND, or B.Sc. degree in any relevant field.
- Technical Skills: Must be highly tech-savvy, with comfortable proficiency in utilizing modern office software, email systems, and digital communication tools.
- Location: Must currently reside on Lagos Island or within very close proximity to Lekki, Lagos.
- Key Attributes: Excellent verbal and written communication skills, exceptional multitasking capabilities, and a polished, professional demeanor.
Why Join Marilla Travels?
Joining Marilla Travels means becoming part of a reputable, fast-growing agency in the travel and tourism sector. You will work alongside experienced travel consultants and industry professionals, gaining invaluable exposure to global travel management and hospitality. It is an excellent environment to hone your interpersonal and administrative skills.
Method of Application
Send your CV to: Operations.marillatravels@gmail.com