Join Our Dynamic Team as an Experienced Waiter at Hotel Capitol!
Hotel Capitol, a beacon of modern luxury and comfort, is seeking an experienced and dedicated Waiter to enhance our guest experience. Strategically located in the heart of Omole Phase 1, our three-star hotel boasts excellent accessibility to all parts of Lagos, making it a prime destination for both business and leisure travelers. Our 28-room establishment offers a range of tastefully furnished accommodations, from deluxe executive rooms to luxurious one- and two-bedroom suites, all designed to provide an unparalleled stay.
We are looking for a proactive and detail-oriented individual to join our vibrant team, someone who is passionate about delivering exceptional service and contributing to a memorable dining experience for our esteemed guests.
Key Responsibilities:
- Professionally handle guests' bills and invoices, ensuring a high quality of service.
- Maintain the cleanliness and service supply at your assigned service station for prompt and effective operation.
- Develop a comprehensive familiarity with all food and beverage items available on the outlet menu.
- Prepare the outlet for operation, including setting and resetting tables, conducting light cleaning, and performing other assigned tasks.
- Efficiently take food and beverage orders from guests, actively seeking opportunities for upselling.
- Utilize the outlet's point-of-sales system accurately as prescribed by hotel standards.
- Ensure all sales are properly recorded and follow prescribed procedures for ordering, voiding, or correcting items.
- Serve food and beverages according to established service standards and procedures.
- Promptly clear tables and remove dirty dishes to the designated dish area.
- Execute opening and closing duties diligently as assigned by supervision.
- Demonstrate flexibility in meeting special requests from guests regarding specific food and beverage preparation methods and ingredients.
- Adhere strictly to presentation guidelines established by the Management.
- Serve food and beverages to guests, including room service, with an emphasis on speed and accuracy, in line with prescribed service standards.
- Report to the Restaurant Supervisor at the start of each shift to receive instructions, side duties, floor assignments, menu changes, and to relay guest comments and complaints.
- Accurately accomplish and forward captain's order slips to the kitchen for food orders and to the supervisor for drinks, or manage this process efficiently and correctly.
- Familiarize yourself with all menu items, promotional offers, and daily specials, including ingredients, preparation methods, portion sizes, and presentation, to maximize guest satisfaction.
Requirements:
- Candidates should possess a minimum of an SSCE (Senior Secondary School Certificate Examination).
- Candidates must reside within the Akute, Ojodu, Ikeja, Agege, or Ogba axis to ensure convenient commute and availability.
Method of Application:
Intrested and qualified candidates should send their CV to: careers@hotelcapitol.com.ng using the Job Title as the subject of the mail.