Customer Service Specialist at 247Bet

Welcome to 247Bet: Redefining Gaming in Africa

Are you passionate about sports, technology, and delivering exceptional customer experiences? 247Bet, a next-generation sports betting and gaming platform built specifically for Africa's vibrant and connected audience, is expanding its team. We combine social interaction, top-tier entertainment, and responsible gaming to build a community and connection that goes far beyond simply placing bets.

We are currently looking for a dedicated Customer Service Specialist to join us on a full-time basis in Lagos. In the gaming industry, trust is everything. Whether it's a delayed withdrawal, a disputed settlement, or a verification hurdle, how we respond defines our relationship with our users. You will serve as the empathetic voice of 247Bet, resolving inquiries with genuine care, accuracy, and speed.

What You'll Do

• Respond promptly and professionally to customer queries across live chat, email, in-app support, and social media.
• Handle first-line issues covering user registration, KYC/verification, deposits, withdrawals, bet settlement, bonuses, and app usage.
• Investigate account and transaction queries accurately using our back-office tools.
• Escalate complex cases—such as payment failures, settlement disputes, and suspected fraud—with complete, well-documented context.
• Identify customers showing signs of gambling harm and apply responsible gambling procedures with utmost care and discretion.
• Ensure full compliance with KYC, AML, and regulatory requirements in every interaction.
• Log all interactions properly and feed recurring customer pain points back to the product and engineering teams.
• Support customers during peak periods, major fixtures, promotions, and launch campaigns where volumes spike sharply.

What We're Looking For

• 1–3 years of customer service experience, ideally within a high-volume digital environment (betting, fintech, banking, telecoms, or e-commerce).
• Excellent written English: clear, warm, and error-free, as the majority of our support is delivered via chat and email.
• Fluency in Nigerian Pidgin and the natural ability to switch registers depending on the customer.
• Strong attention to detail when reviewing accounts and financial transactions.
• A calm, professional demeanor when handling frustrated customers, including on public social channels.
• Flexibility to work shifts, including nights, weekends, and public holidays on a rotating roster.
• Basic digital fluency across helpdesk platforms, back-office tools, and spreadsheets.
• A minimum of an OND, HND, or Bachelor’s degree in any discipline.

Nice-to-Have Qualifications

• Prior experience in sports betting or gaming support with knowledge of bet types and settlement rules.
• A genuine interest in football and familiarity with the Nigerian sports betting culture.
• The ability to support customers in additional local languages such as Yoruba, Hausa, or Igbo.
• Familiarity with helpdesk/CRM tools (Zendesk, Freshdesk, Intercom, etc.).
• Experience managing customer interactions on social media platforms like X (Twitter), Instagram, and WhatsApp.

If you thrive in a fast-paced environment and want to build a career with an innovative, growing platform, we would love to hear from you.

Method of Application

To apply for this role, please send your updated CV and a cover letter detailing your relevant experience to our recruitment team at careers@247bet.com with the subject line "Customer Service Specialist Application - Lagos".