Launch Your Career in Tech Support with Gosub Limited

Are you passionate about delivering exceptional customer experiences and solving real-world problems? Do you thrive in a dynamic, tech-driven environment? Gosub Limited is looking for an experienced and highly motivated Customer Service Representative to join our growing team in Benin City!

Gosub Limited is an innovative software company dedicated to developing technological solutions that address everyday challenges in Nigeria. We are currently scaling our flagship platform, gosub.ng, a comprehensive telecommunications service hub that allows individuals and corporate bodies to easily purchase data and airtime, convert airtime to cash, and seamlessly process utility bill payments.

Key Responsibilities

Manage incoming customer inquiries via phone, email, and social media channels with professionalism and empathy.
Provide accurate and up-to-date product and service information to our valued users.
Respond promptly to customer complaints, finding effective resolutions in a timely manner.
Process customer orders accurately and efficiently.
Collaborate closely with internal teams to ensure total customer satisfaction.
Maintain detailed and accurate records of all customer interactions and transactions.
Identify and escalate priority technical or billing issues to the appropriate department.

Candidate Requirements & Qualifications

Education: Minimum of a Bachelor’s Degree in a related field.
Experience: At least 2 years of proven experience in a similar customer service or support role.
Location: Must currently reside in Benin City, specifically around Sapele Road, GRA, or immediate environs.
Flexibility: Willing and able to work flexible shifts, including days, nights, weekends, and holidays.
Skills: Excellent verbal and written communication, strong interpersonal skills, and the capacity to remain calm and focused under pressure.
Technical Proficiency: Strong problem-solving abilities, multitasking skills, and proficiency in Google Docs (particularly spreadsheets) and CRM software.
Work Ethic: Proven ability to work both independently and collaboratively within a team setting.

If you are ready to make a meaningful impact in the Nigerian tech and telecommunications space, we want to hear from you!