Are you a highly motivated and customer-focused individual passionate about delivering exceptional service? Elite Logistics & Development Services Limited invites applications for a dedicated Customer Service Representative to join our dynamic team in Lagos.

Elite Logistics & Development Services Limited is a reputable indigenous company, duly registered under the Companies and Allied Matters Act 1990, with RC1195367. We pride ourselves on tackling modern-day civil engineering, construction, and general contracts administration challenges, consistently ensuring the timely and successful completion of projects. Our business philosophy is rooted in fairness, honesty, and a commitment to the long-term needs of all stakeholders. Through competitive tendering, professional management, quality construction, an excellent safety record, and a proactive approach, we consistently deliver the highest quality workmanship and client satisfaction across both public and private sectors.

About the Role: Customer Service Representative

We are seeking a customer-oriented service representative to be the first point of contact for our valued clients. As a Customer Service Representative (CSR), you will act as a crucial liaison, providing comprehensive product and service information, answering inquiries, and efficiently resolving any emerging issues our customer accounts may encounter.

The ideal CSR candidate is genuinely excited to help customers, demonstrating patience, empathy, and exceptional communication skills. You should possess a natural ability to connect with people, actively listen, and understand their needs. Successful Customer Service Representatives are adept at putting themselves in the customer's shoes, advocating for them when necessary, and gathering invaluable feedback. Problem-solving comes naturally, with a confident approach to troubleshooting and an investigative mindset to address complex questions or complaints. Your ultimate goal will be to uphold our excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

Manage high volumes of incoming phone calls with professionalism and efficiency.
Generate sales leads by identifying potential opportunities during customer interactions.
Identify and thoroughly assess customers’ needs to achieve optimal satisfaction.
Build sustainable relationships and foster trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information to customers, utilizing appropriate methods and tools.
Strive to meet personal and customer service team sales targets and call handling quotas.
Skillfully handle customer complaints, providing appropriate solutions and alternatives within specified time limits, and diligently following up to ensure complete resolution.
Maintain meticulous records of customer interactions, process customer accounts, and accurately file documents.
Adhere strictly to communication procedures, guidelines, and company policies.
Consistently go the extra mile to engage customers and enhance their experience.

Requirements and Skills:

Minimum of a High School Diploma.
Proven customer support experience or prior experience as a Client Service Representative.
A track record of consistently over-achieving quotas.
Strong phone contact handling skills coupled with active listening abilities.
Familiarity with CRM (Customer Relationship Management) systems and best practices.
Demonstrated customer orientation and the ability to adapt and respond effectively to diverse types of characters.
Excellent communication and presentation skills, both written and verbal.
Exceptional ability to multi-task, prioritize responsibilities, and manage time effectively in a fast-paced environment.

Join Elite Logistics & Development Services Limited and contribute to a company that values professionalism, quality, and client satisfaction. We look forward to welcoming a dedicated individual who is ready to make a significant impact on our customer service excellence.