Are you a customer service professional with a passion for delivering exceptional client experiences and a strong knack for administrative organization? Fort Knox Group, one of the most diversified security and financial outfits in West Africa, is currently seeking a talented and motivated Customer Service Officer (Showroom) to join its dynamic team.

With a hard-earned reputation for excellent business practices built over 95 years of global experience, Fort Knox Group provides high-end corporate security, intelligence, and financial services from its headquarters in Abuja, Nigeria. This is your chance to build a rewarding career with an industry leader.

The Role

As the Customer Service Officer for the showroom, you will serve as the primary brand ambassador and the face of the organization. This dual-faceted role blends warm customer relations with essential administrative support, requiring a professional who is as comfortable welcoming clients as they are managing basic financial spreadsheets and petty cash operations.

Key Responsibilities

The successful candidate will be responsible for the following daily operations:

Client Relations: Welcome and attend to walk-in customers in a friendly, engaging, and professional manner, ensuring an exceptional showroom experience.
Inquiry Management: Respond promptly and professionally to customer enquiries received via telephone, email, and in person.
Financial & Administration Support: Process petty cash transactions, generate basic financial reports, and maintain accurate customer records.
Quotation Preparation: Utilize spreadsheets to prepare detailed and accurate customer quotations.
Issue Resolution: Handle customer complaints efficiently and find effective solutions to ensure client satisfaction.
Showroom Maintenance: Maintain a clean, organized, and welcoming environment in the showroom at all times.
Ad-hoc Duties: Support other administrative and customer service activities as assigned by management.

Requirements & Qualifications

To be successful in this role, you should possess the following qualifications:

Education: Minimum of an HND or Bachelor's Degree in any relevant discipline.
Experience: At least 2 years of hands-on experience in customer service, front desk, showroom, retail, or any other customer-facing role.
Technical Skills: High proficiency in Microsoft Office suite (specifically Word and Outlook).
Financial Spreadsheet Literacy: Proficiency in Microsoft Excel, including the practical use of formulas such as SUM, IF, percentage calculations, and other basic financial computations for reporting and quotations.

Required Skills & Competencies

The ideal candidate must demonstrate the following attributes:

Excellent verbal and written communication skills.
A friendly, confident, and customer-oriented personality.
Strong interpersonal and relationship-management capabilities.
Proven problem-solving and conflict-resolution abilities.
High attention to detail, strong organizational skills, and the ability to multitask under pressure.
Professional telephone etiquette.