Elevate Your Career with MeWe Electronics as an After-Sales Service Center Supervisor
Are you an experienced leader with a passion for exceptional customer service and operational excellence? MeWe Electronics, a foremost Nigerian brand of electronics producing innovative electronic and household appliances for a vast customer base, is looking for a dedicated professional to join their dynamic team. At MeWe Electronics, we pride ourselves on a strong sense of values and culture. We believe in the strength of diversity and proudly maintain an inclusive workplace that does not discriminate based on color, gender, or status.
As an After-Sales Service Center Supervisor, you will play a pivotal role in making a major positive impact on our society and our customers by ensuring seamless repair workflows, high-quality service delivery, and unmatched customer satisfaction.
About the Role
We are seeking an experienced After-Sales Service Center Supervisor to oversee the daily operations of our service center and ensure exceptional customer service throughout the after-sales journey. The successful candidate will coordinate technicians, customer service teams, repair workflows, service quality, and customer satisfaction while driving operational efficiency.
Applicants must possess direct experience in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, combined with a robust understanding of after-sales service management, customer experience, service center operations, warranty processes, and service network operations.
Key Responsibilities
- Manage the day-to-day operations of the service center efficiently.
- Supervise repair technicians, front desk officers, and customer service representatives.
- Ensure excellent customer service throughout the entire repair and support process.
- Monitor repair turnaround time (TAT) and key customer satisfaction metrics.
- Coordinate repair scheduling and optimize workload allocation.
- Ensure warranty claims are processed accurately and according to company policy.
- Resolve escalated customer complaints professionally and promptly.
- Monitor service center performance utilizing established KPIs.
- Maintain accurate service records and comprehensive operational documentation.
- Ensure strict compliance with company procedures and service quality standards.
- Train, mentor, and evaluate service center staff for continuous improvement.
- Work closely with Technical, Inventory, Sales, and Customer Service teams.
Requirements & Qualifications
- Bachelor's Degree or HND in Business Administration, Engineering, Customer Service Management, or a related discipline.
- Minimum of 5 years of experience in after-sales operations within the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry.
- Previous experience supervising service center operations is highly preferred.
- Strong leadership, communication, and customer relationship management skills.
- Familiarity and experience using CRM or specialized service management systems.
- Excellent organizational, analytical, and decision-making abilities.
Core Competencies
- Service Centre Operations
- Customer Experience Management
- Team Leadership
- Complaint Resolution
- Operational Planning
- Performance Monitoring
- Service Quality Assurance
- Communication Skills
- Process Improvement
- Decision Making
If you are ready to take on a rewarding leadership challenge with a leading brand committed to quality and diversity, we encourage you to apply today and help us deliver outstanding value to our customers.
Method of Application
Interested and qualified candidates should send their updated CVs and cover letters directly to our recruitment team via email at careers@meweelectronics.com using the job title as the subject of the email.
