Are you passionate about humanitarian work and dedicated to promoting transparency, integrity, and active community engagement? The Danish Refugee Council (DRC) is seeking a qualified and motivated Accountability Assistant to join its dynamic Monitoring, Evaluation, Accountability, and Learning (MEAL) team. This is an incredible opportunity to contribute to life-changing humanitarian programs and ensure that the voices of affected populations are heard, respected, and acted upon.

About the Danish Refugee Council (DRC)

Founded in 1956, the Danish Refugee Council (DRC) is a leading international non-governmental, non-profit organisation operating in more than 30 countries globally. DRC provides direct, life-saving assistance to conflict-affected populations—including refugees, internally displaced persons (IDPs), and host communities—and advocates on their behalf internationally. Committed to securing durable solutions, DRC supports voluntary repatriation, local integration, and resettlement to help conflict-affected individuals rebuild their lives in safety and dignity.

Role Overview

The primary function of the Accountability Assistant is to assist the MEAL Team in maintaining the highest standards of accountability and transparency. Working under the direct supervision of the Monitoring, Evaluation, Accountability, and Learning Manager, you will oversee community feedback mechanisms (CFM), ensure compliance with core humanitarian standards, promote information-sharing, and foster active community participation across DRC program activities.

Key Duties and Responsibilities

1. Information Sharing and CFM Handling Process:

Manage the Toll-Free helpline in strict accordance with DRC operational standards.
Collaborate with the MEAL Officer to design, develop, and distribute eye-catching awareness materials (e.g., posters, brochures, business cards) to promote the CFM.
Conduct regular accountability and CFM training sessions for DRC staff and local partners.
Support the design and implementation of innovative methods to boost community engagement and participation.
Oversee the day-to-day operations of the CFM, ensuring all feedback is promptly entered into the central database.
Refer non-sensitive feedback to designated program teams for follow-up and ensure immediate, safe referral of protection-related or sensitive issues according to established protocols.
Prepare monthly CFM analytical reports to share with the Area Office (AO) team, facilitating organizational learning.
Contribute narrative updates on accountability and humanitarian principles (AAP) for donor and internal reports.

2. Support to the DRC MEAL System:

Monitor stocks of accountability and information-sharing materials and track expenditures.
Assist the MEAL Officer in preparing budget forecasts for accountability-related operations.
Help update the mission-wide Accountability Framework and relevant Standard Operating Procedures (SOPs).
Ensure that SOPs are localized, translated, and effectively disseminated to all operational staff.
Support the Country Office (CO) MEAL team during CHS (Core Humanitarian Standard) self-assessments and contribute to creating Accountability Improvement Plans (AIP).
Extract lessons learned from community feedback to incorporate into periodic program review sessions.

3. Capacity Building and Coordination:

Coordinate with internal teams and external partners to improve accountability standards and CFM accessibility.
Conduct regular field visits to project sites to refresh staff and partner teams on basic accountability principles.
Perform other relevant duties as directed by the MEAL Team Leader and Accountability Specialist.

Key Requirements

Experience: Minimum of 2 years of proven professional experience implementing Accountability to Affected Populations (AAP) mechanisms or working within Monitoring and Evaluation (M&E) in humanitarian settings.
Technical Knowledge: Sound understanding of MEAL methodologies, AAP approaches, and the SPHERE Standard.
IT Skills: Proficiency in Microsoft Office, particularly MS Word and MS Excel.
Communication: Strong interpersonal skills with the ability to convey complex processes in an accessible, collaborative, and clear manner.

Desirable Qualities

Willingness and capability to travel frequently to remote, challenging project sites.
Flexibility to work outside standard business hours when responding to emergencies or tight deadlines.
Excellent facilitation skills and a deep understanding of safe, inclusive feedback collection methods across diverse age, gender, and social groups.
Prior experience working in emergency response settings with International NGOs (INGOs).

What DRC Offers

Contract Length: 6 Months, with possibility of extension based on performance and funding availability.
Compensation: Competitive salary package in accordance with the DRC National Salary Structure.
Location: This is a national position based in Nigeria; local terms and conditions apply.