Discover Your Next Opportunity: 2Africa Managed Service Lead at Equinix Nigeria

Equinix stands as the world’s digital infrastructure company®, powering over 260 state-of-the-art data centers globally. Digital leaders worldwide trust Equinix's robust platform to seamlessly integrate and interconnect foundational infrastructure with unparalleled software speed. Equinix empowers organizations to connect with the right places, partners, and possibilities, fostering agility, accelerating the launch of digital services, delivering world-class experiences, and multiplying their value, all while championing sustainability goals.

The Role: 2Africa Managed Service Lead

We are seeking a highly skilled and experienced 2Africa Managed Service Lead to join our dynamic team in Nigeria. This pivotal role is responsible for the complete fulfillment of the 2Africa Submarine and terrestrial networks, alongside managing 3rd party collocation facilities. You will be instrumental in directing a skilled team on critical operational tasks, including maintenances, upgrades, and decommissioning of network elements, often requiring intricate interdivisional coordination. This role also involves coordinating administrative matters, scheduling, and unit operations, and actively participating in new proposals and project development activities. Furthermore, you will provide crucial third-level support for the Cable Landing Station (CLS) network elements, including Power Feed Equipment (PFE), ROADM System (Ciena, ASN & Nokia equipment), and 3rd party repeater PoP site facilities. Success in this role demands close coordination with various teams, Landing partners, and strict adherence to established timelines and Service Level Agreements (SLAs).

Key Responsibilities

As the 2Africa Managed Service Lead, your responsibilities will include, but are not limited to:

Overseeing the meticulous execution of support requests across various Transmission platforms, ensuring adherence to Operational Level Agreements (OLAs).
Providing expert support in troubleshooting and resolving network-related problems on the Submarine Power Feed Equipment (PFE), DWDM/OTN, ROADM network, and facility systems within the Submarine Cable landing station.
Analyzing and identifying root causes of persistent or recurring faults within the Submarine network, terrestrial fiber routes, and facility systems that impact network performance, proposing actionable plans for resolution.
Effectively coordinating with Landing partners and equipment vendors to address equipment issues, as well as collaborating with third-party network/facility providers regarding operational challenges on leased resources.
Supporting all facets of the network management process, ensuring that requests, implementations, and problems are resolved efficiently without impacting global communication infrastructures.
Coordinating performance review meetings with both internal and external stakeholders to foster transparency and continuous improvement.
Actively participating in strategic network operations sessions across the technical group and with landing partners.
Engaging in managing tasks assigned by the Network Operations Center (NOC), ensuring full implementation and adherence to documentation standards.
Guaranteeing that all documentation is consistently accurate and up to date.
Demonstrating effective OPEX/CAPEX management and general cost control.
Directing a comprehensive program for service, repair, and inventory management.

Qualifications

We are looking for a candidate who brings a blend of technical expertise, leadership, and analytical prowess:

A Bachelor’s Degree or equivalent in Electrical/Electronics and Telecommunication Engineering.
At least 12 years of post-NYSC work experience within Transmission Networks, with a minimum of 4 years of related experience in Facility Management.
Demonstrated team leadership experience is essential.
Ability to thoroughly review engineering documents and provide expert guidance on execution as required.
Proficiency in setting up and utilizing testing equipment (e.g., Ethernet Analyzer, OTDR/Power testing tools/instruments) and accurately analyzing results.
Proven ability to troubleshoot, identify root causes, and recommend robust solutions for DWDM/OTN equipment and power systems (e.g., DG, Cooling, Rectifier, and UPS).
Comprehensive knowledge of fault management processes and procedures.
Must possess the ability to effectively engage with a wide variety of industry, government, and public contacts on project-related matters.
Strong analytical skills and a data-driven approach to decision-making.
Exceptional ability to plan, organize, and motivate team members and key stakeholders to achieve service delivery objectives for each project.
Ability to establish effective working relationships with public officials, vendors, and other agency managers.
Solid knowledge of vendor management principles.
Excellent analytical and problem-solving skills.
Strong oral and written communication skills.
Ability to perform effectively and maintain composure while working under pressure.
Demonstrated mastery of telecommunication industry standards, including dimensioning transmission network element systems, ITU, and ANSI/ETSI, among others.