Hotel Receptionist at Efezi Southsea Nigeria Limited

Elevate Your Career in Hospitality with Efezi Southsea Nigeria Limited

Are you a warm, organized, and customer-oriented professional looking to make your mark in the thriving hospitality industry? Efezi Southsea Nigeria Limited is seeking a dedicated and polished Hotel Receptionist to join our dynamic team in Lagos, Nigeria. Incorporated in 2009, Efezi Southsea is a premier hospitality consultancy company committed to elevating the standard of hospitality and leisure across small and medium-sized hotels throughout Nigeria.

As a Hotel Receptionist, you will be the welcoming face of our establishment, serving as the primary point of contact for our valued guests. This role is crucial in creating that vital first impression, ensuring seamless operations from arrival to departure, and upholding the highest standards of guest satisfaction and professionalism.

Key Duties and Responsibilities

• Guest Reception: Welcome guests warmly and professionally upon arrival, creating an immediate sense of comfort and luxury.
• Check-in and Check-out: Register arriving guests, assign rooms according to approved procedures, and process departures efficiently.
• Reservation Management: Receive and manage room bookings seamlessly through phone calls, walk-ins, emails, and online platforms.
• Guest Information: Provide accurate information regarding room rates, hotel facilities, services, policies, and local amenities.
• Telephone Handling: Answer calls promptly, respond to inquiries politely, and direct communications to the appropriate departments.
• Payment Processing: Prepare bills, receive authorized payments, issue receipts, and maintain accurate transaction records in line with hotel procedures.
• Guest Records: Maintain accurate guest registration details and documentation while strictly protecting guest privacy.
• Room Availability: Monitor room status and coordinate closely with the Housekeeping department to ensure rooms are impeccably prepared before check-in.
• Guest Complaints: Listen to guest feedback politely, resolve routine issues promptly, and escalate serious matters to management when necessary.
• Front Desk Management: Keep the reception desk clean, organized, professional, and visually presentable at all times.
• Shift Handover & Reporting: Ensure thorough handover of outstanding issues and prepare comprehensive daily shift reports.
• Security & Compliance: Verify guest information carefully, report suspicious activities, and consistently adhere to all hotel policies, grooming standards, and professional codes of conduct.

Key Performance Indicators (KPIs)

Your success in this role will be measured by:

• Overall guest satisfaction and quality of service delivered.
• Accuracy and efficiency in managing reservations, check-ins, and check-outs.
• Precision in billing, cash handling, and payment records.
• Prompt and effective handling of guest requests and complaints.
• Strict compliance with hotel policies, safety protocols, and professional standards.

Reporting Line

The Hotel Receptionist reports directly to the Front Office Supervisor, General Supervisor, or Hotel Manager, while collaborating closely with Housekeeping, Accounts, Security, Maintenance, and Restaurant departments.

Method of Application

Interested and qualified candidates should send their applications and CVs to the official recruitment email of Efezi Southsea Nigeria Limited or follow the designated submission guidelines provided by the company.